The Top Regular Savers Discussion Thread

Aidanmc

According to Furness CS an app is required to apply online,  as a new customer

I emailed them and this was the response

Good afternoon

Many thanks for your enquiry for the Christmas saver enquiry. Have you already got a Furness account active?

We can open the account for you no problem. We would however need a completed application form filled out and sent back.  You are able to fill out the online application or if you please forward your home address Ill  I can send the form through the post. Unfortunately you cannot open an account online, you would need to use the Furness app.

Please find below the identification we require to open the account.  We require two original documents off list A or one off list B and one off list B please see below

We are not sure how long this product will be available for so it could have been taken off before your application comes back. I just wanted to make you aware of this

granta

Furness Xmas Saver

I am an existing customer and was already set-up online a while back. So was able to login and open a new account within 2 minutes with no ID check required. Very easy and was able to send £1. My Xmas saver from last year hasn't yet matured but this didn't prevent opening a new Xmas saver.

charlie12525

Furness Xmas RS2
I have tried applying as a new customer on Android phone App and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Aidanmc

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Thats what i was getting. I only tried on laptop, and tried 2 different browsers too.

Only way i can apply is paper application and send original ID docs.

Not sure if i'll bother with it.

CricketLady

Aidanmc said:

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Thats what i was getting. I only tried on laptop, and tried 2 different browsers too.

Only way i can apply is paper application and send original ID docs.

Not sure if i'll bother with it.

Exactly the same for me so I called them and they have said they will investigate - they are sending out the paper documents for me and have said I can send photocopies of passport/driving licence etc. as opposed to original docs, but they will need to be certified.

janusdesign

Aidanmc said:

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Thats what i was getting. I only tried on laptop, and tried 2 different browsers too.

Only way i can apply is paper application and send original ID docs.

so is the implication of that that if as a new customer I was to install the app and apply, and assuming the application went through, there would be no need to send customer ID docs ?

Aidanmc

janusdesign said:

Aidanmc said:

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Thats what i was getting. I only tried on laptop, and tried 2 different browsers too.

Only way i can apply is paper application and send original ID docs.

so is the implication of that that if as a new customer I was to install the app and apply, and assuming the application went through, there would be no need to send customer ID docs ?

If you can install app, you can upload ID and take selfie i believe.

10_66

where_are_we said:

Furness Xmas RS2 - COP failed - I continued anyway - £500 has left my account but message came up transaction failed. Has any one else had a problem funding above account? I have overridden COP on other occasions and the transaction still went through.

I remember reading a while back (when there was first mention that this account was in the offing) that someone had phoned Furness and, though you can open today, best not to pay into it until the previous one's fully matured.  I can't corroborate this, just repeating what someone else stated (though I see above that granta has sent a payment)

[Deleted User]

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone App and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

Yep, me, was just about to post.

Ye olde vicious circle!

fabsaver

charlie12525 said:

Furness Xmas RS2
I have tried applying as a new customer on Android phone App and also using Chrome on my laptop.
On both I keep getting...

You haven't selected a product yet

It looks like you don't have any open accounts with us. In order to register for our online services you need to select a savings account to open.

...even though I did select the product!

Anyone had this and got past it?

I had the same message on repeated attempts. I got past it by opening an easy access account first (without funding). That successfully took me through the online access onboarding and once logged in I was able to apply for the new Xmas RS2.