The Top Regular Savers Discussion Thread

Hattie627

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

s71hj

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

Can you unsubmit your instructions in the event of a secure message being generated! 

Hattie627

s71hj said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

Can you unsubmit your instructions in the event of a secure message being generated! 

I have never (so far!) had a rejection of my rollover instructions (have done 3 or 4 rollovers, possibly 5). On checking my sent folder, NONE of my instructions have generated a secure message. I'm wondering if the generation and sending or not of the secure message depends on your settings? 

clairec666

No secure message generated for me, so fingers crossed it's escaped human scrutiny.

I can't see any option to change your maturity instructions after submitting them, unlike Skipton where I think you can keep changing them multiple times up until the maturity date.

janusd

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

did you request £200 to a new RS 4 and the rest of the balance elsewhere - or did you choose another option?

Hattie627

janusdesign said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

did you request £200 to a new RS 4 and the rest of the balance elsewhere - or did you choose another option?

Yes, those were my instructions.

s71hj

Hattie627 said:

s71hj said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

Can you unsubmit your instructions in the event of a secure message being generated! 

I have never (so far!) had a rejection of my rollover instructions (have done 3 or 4 rollovers, possibly 5). On checking my sent folder, NONE of my instructions have generated a secure message. I'm wondering if the generation and sending or not of the secure message depends on your settings? 

On the face of it I can't see a setting that would link to this

janusd

Hattie627 said:

s71hj said:

Hattie627 said:

janusdesign said:

BestSeagull said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

You know, I was wondering myself (after putting it down to luck originally), if timing has anything to do with it. I thought about submitting a last minute request as perhaps then it would be too late to deny? And it's probably just coincidence but I noticed that both of my rejection messages arrived on a Tuesday.

i've just gone through my last 4 maturity instructions - the one yesterday (Saturday morning) and the other 3 were all submitted Thursday lunchtimes... the last two, both rejected, were replied to by she with no name; the one before that accepted by another member of staff and the fourth was unsigned (but accepted)... 3 replies within 30 mins of submitting, the other was next day... I would suggest that if you haven't been rejected after a working day or two of submission, you'll get the maturity choice you requested.

one interesting point that I just noticed is that when you submit the maturity choice online (the yellow box within the product), it actually generates a secure message to PBS - when I looked in the "Sent" folder of the secure messages, I can see the maturity choices I made using the forms, had generated secure messages containing those instructions... I think the Maturity options link from the top menu also generates a similar secure message to them.

therefore, I think it's literally a case of who happens to checking the generated secure messages at the time - if submitted during working hours, it will usually be dealt with quickly; if submitted overnight/weekend, it will be dealt with next working day... but there would be no way to know in advance of submission who, in the digital team, would be dealing with it (much like who you get when you call them).

I think I may have solved it, maybe ?

I did maturity instructions yesterday morning for my Issue 3 maturing 13th September, asking for a rollover to Issue 4. They have been acknowledged by the appearance of the yellow box confirming receipt of instructions and promising to implement on maturity. 

I looked into my sent folder of my secure messages....no secure message was sent.

So it seems that sometimes a secure message is being generated, sometimes not. If a secure message IS generated, it will be dealt with by a human at PBS. Depending on how clued up that individual is, the instruction will be allowed through OR rejected. But if no secure message is generated and sent, the instruction will go through.

So, if you check your sent folder after entering your instructions and find that the secure message has been sent, you have a chance of being rejected. If no secure message, you are okay.

Not sure why the secure message is sometimes sent and sometimes not.

Can you unsubmit your instructions in the event of a secure message being generated! 

I have never (so far!) had a rejection of my rollover instructions (have done 3 or 4 rollovers, possibly 5). On checking my sent folder, NONE of my instructions have generated a secure message. I'm wondering if the generation and sending or not of the secure message depends on your settings? 

that's very interesting - even when I moved a maturity balance entirely to another PBS EA account, it generated a secure message to them... can't see what setting it could be - unless it's browser based, but I doubt it's that.

clairec666 said:

No secure message generated for me, so fingers crossed it's escaped human scrutiny.

I can't see any option to change your maturity instructions after submitting them, unlike Skipton where I think you can keep changing them multiple times up until the maturity date.

short of calling them, the online option would be account services -> savings maturity enquiry... but that would be of little use if your choice has been previously rejected by the digital team.

dcs34

s71hj said:

surreysaver said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

Maybe the letter was posted before the Issue 4 existed 

Great point. Weird how the literature for it was included but that could be explained by different stages of the process in the build up to postage. 

Looking at the summary box for the 6MRSB Issue 4 that came in my posted maturity pack, it's clear they had a generic XXX month regular saver bond template and then reprinted over the gaps with details for Issue 4 - the term being 6 months, the monthly deposit and total limit and the 'correct as on' date are very misaligned on my copy. So maybe that's why it's not on the postal form - when those were printed they weren't yet sure if Issue 4 was being launched.

Odd and a little confusing for customers less into the 'regular saver game' who might not appreciate that extra (and for most people, the best) renewal account option (since it's not on the printed form) and since PBS go to the trouble to send printed maturity packs some customers might feel they have to return the form rather than checking options on the online platform.

jameseonline

clairec666 said:

Stargunner said:

s71hj said:

So my Principality RS issue 3 maturity instructions now show online. The RS 4 is an option, which is wasn't on the letter I received. It feels like the jury is out on here whether timing or random chance dictates whether /how to get such a request through successfully when you already have an RS 4
 I'm wondering if today as a non working day followed by a busy Monday morning would. be worth a try. Thoughts? 

My issue 3 matures on the 13th Sept. I don’t currently have an issue 4. I will probably give maturity instructions today to get the issue 4. I will ghen give it a couple of days and apply for another issue 4, as my account will not show of me having an active issue 4.

That sounds like a wise idea. Trouble is, I got a tad too excited when issue 4 was released that I snapped it up straight away, whereas in hindsight it would have been better to have waited until after giving my maturity instructions.

Oh well, perhaps our regular saver addictions work against us sometimes. I'll just have to keep my fingers crossed that my maturity instructions are accepted.

The aim was always to get at least 1 was it not?