The Top Regular Savers Discussion Thread

Nick_C

schiff said:

How long is it taking for deposits into the new App RS to show? Not the two days we are accustomed to I hope?

Thanks @Schiff.  Its been a while since I had an active RS with Monmouthshire, and I had forgotten that deposits don't show up until the next working day!

Annoyingly, I have sent £50 to the new RS, and £950 to an old instant access account (to pass COP), thinking I would be able to transfer the £950 into the new RS in a couple of hours ☹️

s71hj

Nick_C said:

schiff said:

How long is it taking for deposits into the new App RS to show? Not the two days we are accustomed to I hope?

Thanks @Schiff.  Its been a while since I had an active RS with Monmouthshire, and I had forgotten that deposits don't show up until the next working day!

Annoyingly, I have sent £50 to the new RS, and £950 to an old instant access account (to pass COP), thinking I would be able to transfer the £950 into the new RS in a couple of hours ☹️

So is this another of those COP takes 24 hours jobbies? 

friolento

OrangeBlueGreen said:

Nothing to do with MonBS, but they really need to make the COP system immediate and live. It's not rocket science to work out that customers will want to pay money in when opening accounts.

It is instant with many companies. Where one of them isn’t, and I need to make my deposits really urgently, I use the pre-COP method that served me and millions of others well for several decades and just send the money to the sort code, account number, and reference where required, that the companies give you for the new account. 

janusd

Nick_C said:

Also accidentally opened two accounts.  My phone screen times out after 30 seconds, and when I tried to reactivate the screen I had to log back in to the app.  Assumed application had not been processed, so did it again, and kept screen active.  Secon daccount appeared after I logged out and in again.  Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down.

same thing occurred here - got 2 new accounts, but only a welcome email for one... so will fund that one tomorrow once CoP works... i've still got an unfunded (and supposedly closed) RS from years ago showing up on my app, so I wouldn't guarantee that contacting them would get the second account removed!
btw - it's a pain the MSE notification emails not working since yesterday.

moi

janusdesign said:

same thing occurred here - got 2 new accounts, but only a welcome email for one... ...

Is everyone getting Monmouthshire welcome e-mails successfully? Despite no apparently-successful application I have 2 accounts showing in the app, but no emails. The app just was processing pending for a few minutes, until it timed-out. So I don't know which was the first successful one that I should fund 🙄🤷‍♂️

PowerSavingMode

Nick_C said:

...

Doesn't seem to be any option in the app to close the second account.  Will leave it unfunded, and message them once things have calmed down....

Monmouthshire BS App Exclusive Regular Saver - Issue 1 (7%)

If it's showing in the 'Your Accounts' section of the website, once logged in, you can usually close by viewing the account ('Details') and selecting 'Account Closure' on the left. Not sure if you can add this account to the 'Your Accounts' section if not showing, you usually can with non-app savers.

OrangeBlueGreen

friolento said:

OrangeBlueGreen said:

Nothing to do with MonBS, but they really need to make the COP system immediate and live. It's not rocket science to work out that customers will want to pay money in when opening accounts.

It is instant with many companies. Where one of them isn’t, and I need to make my deposits really urgently, I use the pre-COP method that served me and millions of others well for several decades and just send the money to the sort code, account number, and reference where required, that the companies give you for the new account. 

Oh I don't disagree, it just gives a little more peace of mind.

SuperHans1

Monmouthshire

I had previously uninstalled the app after successfully opening the issue 8 6% RS a few weeks ago. I didn't see the point in keeping the app afterwards. However I have now managed to reinstall the (Android) app and successfully apply for the app exclusive RS.

I have ended up with 4 accounts visible in the app. I did only receive one email confirming the account details and have paid in to this one. Confusingly the email subject is 'Welcome letter for App Registration' so don't dismiss this email.

Bobblehat

Like several have reported, finally got the app to work before midday ... and discovered 2 new exclusive RS's opened! Only got welcome message for one.

Decided to ring Mon CS mainly about funding the Exclusive and the Issue 8 but also what to do about the 2nd Exclusive. They answered very quickly ~2 mins. They are aware of the problem and said just fund one Exclusive RS only, the other will disappear eventually! I can fund using faster payment from any of my current accounts and it does take 24 hours to show in the app, 48 hours online. Any nominated account is for withdrawal purposes, so all good!

s71hj

moi said:

janusdesign said:

same thing occurred here - got 2 new accounts, but only a welcome email for one... ...

Is everyone getting Monmouthshire welcome e-mails successfully? Despite no apparently-successful application I have 2 accounts showing in the app, but no emails. The app just was processing pending for a few minutes, until it timed-out. So I don't know which was the first successful one that I should fund 🙄🤷‍♂️

Exactly the same here