The Top Regular Savers Discussion Thread

Dizzycap

Money_Grabber13579 said:

Section62 said:

Money_Grabber13579 said:

Principality

Yes, both maturity accounts had instructions provided pre maturity. One was provided several weeks before, the other provided the day before, after close of business. The instructions for both accounts were blocked and matured into a maturity savings account.

In the second case did you get a human response saying the instruction couldn't be accepted, or if not, could it be you just missed the cut-off time for the instruction to be processed?

Principality

Yes, in both cases, I got responses from (different) named humans, both of which broadly said I couldn’t have another regular saver 3 because I already had one, which was the maximum allowed.

That's certainly not the experience I've had. I've submitted my maturity instructions online and then called to see that they've been received and it's never been an issue for accounts coming into maturity converting into the new accounts requested. I've got 2 Christmas Savers & 3 x 6 month RS (ALL now Issue 3). The system should be able to keep the RS Issue number i.e 1 & 2 and apply the Issue 3 account details. 

orange-juice

flaneurs_lobster said:

orange-juice said:

I feel like it shouldn’t be possible to hold both accounts - members and refer a friend, as it might not be in the ‘spirit of the promo’, but who knows 👀

I think you are over-thinking the value of these accounts, £50 a month each, even at their elevated interest rates, is hardly over-generous. 

People are putting in their complaints👀

flaneurs_lobster

orange-juice said:

flaneurs_lobster said:

orange-juice said:

I feel like it shouldn’t be possible to hold both accounts - members and refer a friend, as it might not be in the ‘spirit of the promo’, but who knows 👀

I think you are over-thinking the value of these accounts, £50 a month each, even at their elevated interest rates, is hardly over-generous. 

People are putting in their complaints👀

I'm not in the least surprised. I had my Refer a Friend closed too, but I'm just not convinced that it's worth the faff of raising a formal complaint for the sake of £26.

Or are people going after extras for the "mental anguish and suffering" of having an account closed?

alfred64

flaneurs_lobster said:

orange-juice said:

flaneurs_lobster said:

orange-juice said:

I feel like it shouldn’t be possible to hold both accounts - members and refer a friend, as it might not be in the ‘spirit of the promo’, but who knows 👀

I think you are over-thinking the value of these accounts, £50 a month each, even at their elevated interest rates, is hardly over-generous. 

People are putting in their complaints👀

I'm not in the least surprised. I had my Refer a Friend closed too, but I'm just not convinced that it's worth the faff of raising a formal complaint for the sake of £26.

Or are people going after extras for the "mental anguish and suffering" of having an account closed?

 I can't sleep at night.

flaneurs_lobster

alfred64 said:

flaneurs_lobster said:

orange-juice said:

flaneurs_lobster said:

orange-juice said:

I feel like it shouldn’t be possible to hold both accounts - members and refer a friend, as it might not be in the ‘spirit of the promo’, but who knows 👀

I think you are over-thinking the value of these accounts, £50 a month each, even at their elevated interest rates, is hardly over-generous. 

People are putting in their complaints👀

I'm not in the least surprised. I had my Refer a Friend closed too, but I'm just not convinced that it's worth the faff of raising a formal complaint for the sake of £26.

Or are people going after extras for the "mental anguish and suffering" of having an account closed?

 I can't sleep at night.

Got to be worth an extra tenner.

jameseonline

Dizzycap said:

Money_Grabber13579 said:

Section62 said:

Money_Grabber13579 said:

Principality

Yes, both maturity accounts had instructions provided pre maturity. One was provided several weeks before, the other provided the day before, after close of business. The instructions for both accounts were blocked and matured into a maturity savings account.

In the second case did you get a human response saying the instruction couldn't be accepted, or if not, could it be you just missed the cut-off time for the instruction to be processed?

Principality

Yes, in both cases, I got responses from (different) named humans, both of which broadly said I couldn’t have another regular saver 3 because I already had one, which was the maximum allowed.

That's certainly not the experience I've had. I've submitted my maturity instructions online and then called to see that they've been received and it's never been an issue for accounts coming into maturity converting into the new accounts requested. I've got 2 Christmas Savers & 3 x 6 month RS (ALL now Issue 3). The system should be able to keep the RS Issue number i.e 1 & 2 and apply the Issue 3 account details. 

I think that's the thing I've pretty much done the same, submitted maturity instructions online & maturing accounts have changed into the new issue, account details remaining the same. 

I've not called or posted instructions.

Also I opened 1 of the new issue to start with before a maturing account ended & got converted.

Did it previously hence why I had 2 issues 2's, now I've got 2 issues 3's (£400 in 1, £200 in the other) & hoping my remaining issue 2 also gets converted into another issue 3, taking me up to 3 issue 3's.

So that's why people can have more than 1 because system allows it.

It's not like I just went I'll get 2 or 3 of x account by hitting apply on the account page several times.

It's upto Principality to sort (or not) things out, the maturity or whatever trick has been a thing for a while though from what I can tell & encourages to keep saving with them, not massive amounts of interest etc anyway so if they do actively stop it then no big loss for me.

jameseonline

As for Saffron bless them, someone emailed me about the £15 book token and I replied to them saying I've got no use for it, maybe if it was a supermarket gift card or something it would be more helpful.

ForumUser7

jameseonline said:

As for Saffron bless them, someone emailed me about the £15 book token and I replied to them saying I've got no use for it, maybe if it was a supermarket gift card or something it would be more helpful.

May as well claim anyway - could always give to a friend who reads books I suppose. Probably what I’ll do

Hattie627

jameseonline said:

Dizzycap said:

Money_Grabber13579 said:

Section62 said:

Money_Grabber13579 said:

Principality

Yes, both maturity accounts had instructions provided pre maturity. One was provided several weeks before, the other provided the day before, after close of business. The instructions for both accounts were blocked and matured into a maturity savings account.

In the second case did you get a human response saying the instruction couldn't be accepted, or if not, could it be you just missed the cut-off time for the instruction to be processed?

Principality

Yes, in both cases, I got responses from (different) named humans, both of which broadly said I couldn’t have another regular saver 3 because I already had one, which was the maximum allowed.

That's certainly not the experience I've had. I've submitted my maturity instructions online and then called to see that they've been received and it's never been an issue for accounts coming into maturity converting into the new accounts requested. I've got 2 Christmas Savers & 3 x 6 month RS (ALL now Issue 3). The system should be able to keep the RS Issue number i.e 1 & 2 and apply the Issue 3 account details. 

I think that's the thing I've pretty much done the same, submitted maturity instructions online & maturing accounts have changed into the new issue, account details remaining the same. 

I've not called or posted instructions.

Also I opened 1 of the new issue to start with before a maturing account ended & got converted.

Did it previously hence why I had 2 issues 2's, now I've got 2 issues 3's (£400 in 1, £200 in the other) & hoping my remaining issue 2 also gets converted into another issue 3, taking me up to 3 issue 3's.

So that's why people can have more than 1 because system allows it.

It's not like I just went I'll get 2 or 3 of x account by hitting apply on the account page several times.

It's upto Principality to sort (or not) things out, the maturity or whatever trick has been a thing for a while though from what I can tell & encourages to keep saving with them, not massive amounts of interest etc anyway so if they do actively stop it then no big loss for me.

This.

Principality have been offering the 6 month RS3 as a maturity option for maturing 6 month RS's, including those who already have an Issue 3, They can't blame their customers for accepting what is offered. I wouldn't describe it as a maturity "trick". No customer is making a false pretence by accepting what is offered. If it's an error, it's up to Principality to sort it out.

Kim_13

I can see why those who applied on the Saturday or Sunday might wish to complain - if terms don’t exclude something then by implication, it is permitted. If Monday or later, the terms were updated to say you must be a new customer so later applicants always knew it was a gamble and that there was a possibility the account would be closed as they weren’t entitled to it (as is the case with any duplicate Principality issues.)