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Cruise booked via credit card. Cancelled

We booked a cruise and paid by credit cards, the night of the trip ended up in a&e 7 hours
had to cancel trip.
had travel insurance, hopefully they may pay most of the money, but someone mentioned credit card cash back??   If they don’t pay from insurance 

anyone have any ideas

Comments

  • bagand96
    bagand96 Posts: 6,726 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This is a travel insurance claim.

    Chargebacks or section 75 claims from your bank only work if the supplier is in breach of contract, which the cruise operator wouldn't be.
  • p00hsticks
    p00hsticks Posts: 14,978 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 26 December 2024 at 8:02PM
    If they mean either a chargeback or Section 75 claim, then I don't believe either would work.

    These are options for when the retailer fails to deliver on their contract to the consumer, and in your case it was you who were unable to turn up and cancelled - the cruise company haven't done anything wrong. 

    You'll need to claim on your travel insurance. 
  • Ayr_Rage
    Ayr_Rage Posts: 3,940 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    If you cancelled then you have no chance claiming from any card provider, either credit or debit.




  • TELLIT01
    TELLIT01 Posts: 18,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper PPI Party Pooper
    As others have said,  this is a travel insurance claim.  Nobody else to claim against.  The cruise was going so S75 or chargeback isn't relevant.
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