TV faulty after just a year - what are my rights ?

shaggy

Brand new and via a well known retailer on their eBay store

Almost exactly a year later noticed grey/black borders across all four sides. Problem is random and sometimes after a switch off/on it fixes itself.

Went through all the usual troubleshooting with Samsung then agreed a warranty repair , just in time before warranty ran out

After a week the warranty repairer came back saying they could not reproduce the problem

Samsung aren’t interested any more

I have taken photos of when the issue happens and sent them to warranty repairer and Samsung as well

What are my options re: consumer law? Can I go back to Samsung or the retailer and demand a replacement ? 

I have another Samsung TV and that has never developed this fault in over 8 years of heavy use 

Thanks in advance 

Emmia

Normally you'd go back to the retailer where you purchased it from, as that's where your rights are, not with the manufacturer.

born_again

Will need a independent report, as over 6 months old before going to retailer.

Mark_d

What are your options?

The warranty repairer has been unable to find the problem you describe, so Samsung won't resolve the issue.

The Consumer Rights Act requires you to prove the fault, which you have been unable to prove to the warranty repairer, so you're likely to get nowhere with the retailer.

I suspect that the problem is due to something you have that's either near to or connected to the TV.  Try swapping positions with your other Samsung TV and see if the problem is still there

Undervalued

shaggy said:

Brand new and via a well known retailer on their eBay store

Almost exactly a year later noticed grey/black borders across all four sides. Problem is random and sometimes after a switch off/on it fixes itself.

Went through all the usual troubleshooting with Samsung then agreed a warranty repair , just in time before warranty ran out

After a week the warranty repairer came back saying they could not reproduce the problem

Samsung aren’t interested any more

I have taken photos of when the issue happens and sent them to warranty repairer and Samsung as well

What are my options re: consumer law? Can I go back to Samsung or the retailer and demand a replacement ? 

I have another Samsung TV and that has never developed this fault in over 8 years of heavy use 

Thanks in advance 

Is it possible that this is being caused by anything you have plugged into the TV? Have you tried it with nothing connected (apart from the aerial) and still encountered the problem?

May be worth Googling this for your exact model of TV and trying various ways of describing the problem to see if this is common.

For example, I get a very intermittent issue (maybe 1 time in 25) of no sound when switching to my Fire Stick. Can only be "cured" by going to the TV settings and toggling one of the sound options (which is set correctly) to a different wrong setting then back again!

I am not saying the repair company are correct but nothing is more difficult that repairing a fault that they can't reproduce.