Ticketmaster account hacked

ClaireS25

My partner had his Ticketmaster account hacked & they’ve sold on his tickets, withdrawing the money into an account which is not his. Ticketmaster have provided the bank details (not his) & have said there is nothing more they can do. His bank have claimed there is nothing they can do & he has reported it to the police. Has anyone had experience of this & the best course of action to get the tickets or money back?

marcia_

 There is no way to refund either the tickets or money bar a goodwill gesture from ticketmaster. 

 His bank is right, his card was not compromised so they have no obligation to refund. 

Hoenir

Allow time for the police to follow through with enquiries. They need to trace the account holder first. 

Andrei309

That’s honestly so frustrating to deal with, especially when both Ticketmaster and the bank are shrugging it off. I got hacked once on a different ticket resale site, not Ticketmaster, and all I could really do was keep chasing customer service and keep every bit of email and chat log as a record. In my case, the police never got anywhere, but eventually I was able to get help by showing all my messages and proof that my account was compromised.