received DRP letter but never received any ticket

G__daddy

So on 21/12/2024 i received a DRP letter telling me i owed £170 for unauthorised parking at a pub car park on 08/10/2024. before this letter i had no notification about this no NTK or anything. This ticket was on behalf of smart parking ltd so after receiving this i went onto there site put in the charge notice number they have to pictures of my car entering and leaving and the pictures are date and timed. The car was in the parking lot for about 16 mins. I was going to write a complaint to smart parking about not receiving a NTK when i came across this site and wanted to wait to make sure im doing the right thing and how best to go about it if anyone could help it would be so appreciated as i dont have this money for this and the stress is causing health problems to get worse. i read some of the newbie thread and believe they were supposed to send me a ntk within 14 days.so i was just wondering what my best course of action is at this point as i cant appeal 

KeithP

Hello and welcome.

The first thing to do is check the Registered Keeper's address on the vehicle's Registration Document(V5c).
Is it correct, and more to the point, was it correct in October?

G__daddy

yes all the documents are all up to date i have lived at the same address the last 13 years there is no reason for them not to have sent me a ntk

Fruitcake

Plan A is always a complaint from the keeper to the landowner and the keeper's MP.

You could try to appeal the charge using the Smart Parking appeal portal, if it will let you. If it won't, then you could appeal by post, sent first class from a Post Office counter and obtaining the all important free proof of posting receipt.

Start the appeal by stating that since the letter from DRP is the first thing the keeper has heard about the charge, you are treating DRP's letter as the notice to keeper.
Then add the wording, verbatim, from Grizebeck's post below. 

Smart parking ticket — MoneySavingExpert Forum

If Smart refuse to accept it, complain to the BPA that yet again, one of their members has gone straight to debt collectors without first issuing a NTK. Do make the complaints to the landowner and MP first.

Do not reveal the driver's identity in any correspondence.

Gr1pr

Smart parking had 7 months to issue a postal PCN to you,  but clearly their letters went somewhere 

Smart parking never comply with pofa so no 14 days deadline and no keeper lliability either,  so no blabbing about who was driving or about the incident itself,  keep stum

Put a complaint in to Smart parking using the link in the BPA AOS members list,  on the right,  confirming your name,  address and VRM details and state that no postal notification has ever been received,  so you cannot understand why a debt collector letter arrived 

Ignore the powerless debt collectors 

And remember,  no blabbing about the driver or incident,  just the total lack of previous paperwork 

G__daddy

so i am gonna send this through the appeal was just woundering if i should add that i will be complaining to my mp and bpa. 

So on the 21/12/2024 the keeper received a letter from drp about owing £170 for a unautharised park. As this letter is the first thing the keeper has heard of this charge I am treating DRP’s letter as the notice to keeper as you failed to send the keeper a NTK.

this is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual Group Nexus Trick of asking for driver details in order to get around the fact your NTK does not comply with POFA. As there is no keeper liability then liability cannot flow from the driver to the keeper and thus is an auto win @ POPLA. Please therefore cancel the notice or issue a POPLA code where you will auto withdraw.

Gr1pr

I would not appeal,  ot yet,  it's a complaint,  as I clearly stated , that I would start with 

Any other complaints can wait until Smart parking reply,  although personally I would also follow plan A too, a complaint to the landowner or retail park management company or business , so 2 complaints for now 

Do not try an appeal to Smart until they respond to the complaint is my strategy,  but you can add that Grizebeck appeal into the complaint to Smart,  a double whammy

You cannot complain to the BPA until Smart respond 

We assume that you are in England or Wales   ?

G__daddy

Ok i will make the complaint and yes i live in England. I was going to make a complaint to the landowner but they put up a notice on there fb account saying " Don't bother complaining or asking them to do anything they wont" so i didn't see the point 

Gr1pr

Then if the Smart parking site wont let you appeal as keeper,  as mentioned by Fruitcake,  add the pofa appeal into the complaint via the BPA AOS members link and do it that way,  2 birds, one stone 

G__daddy

so i am sending this as a complaint to smart parking i just want to get feedback if this will do or is there more i could add

I am writing to you to complain about you're company's lack or unwillingness to comply with POFA , So on the 21/12/2024 the keeper received a letter from DRP about owing £170 for a unautharised park. As this letter is the first thing the keeper has heard of this charge I am treating DRP’s letter as the notice to keeper as you failed to send the keeper a NTK taking away the keepers right to dispute or appeal this. PCN *******.

i will also be making a complaint to my MP as well as BPA following you're response

this is an appeal by the registered keeper - No driver details will be given. Please do NOT try the usual Group Nexus Trick of asking for driver details in order to get around the fact your NTK does not comply with POFA. As there is no keeper liability then liability cannot flow from the driver to the keeper and thus is an auto win @ POPLA. Please therefore cancel the notice or issue a POPLA code where you will auto withdraw.

Coupon-mad

Yep a complaint to Smart, threatening a report to the BPA.

I assume you searched and read all the other threads in the past 18 months where this happened, ALWAYS involving Smart and DRPlus?

Lots of threads to read. Do a search. I even linked several in one post on a thread and showed it to the Government this year!