Issues with phone number - can't make/receive calls etc.

Yorkie006

Hi,
I am using RWG sim card (free bundle), have very good signal.
For some reason, I can't receive any phone calls (when someone tries to call, it says phone number not recognised), make phone calls (it just beeps once and call ends without trying to dial), send text messages (error message: phone number formatted incorrectly - I have checked the receiving number multiple times and it is 100% correct, tried using it from contact list, tried entering the number manually, tried the usual format starting with 07 and the international +447). Can't even call to check balance, voicemail etc. But when someone sends me a text message, it comes through straight away. Mobile data also works.
Tried the sim in 2 different phones, same problem in both. I have no idea what's going on...
The phone I'm using is Motorola XT1604, but the issues remain even when I put the sim into a Samsung A52 that I borrowed.
This is my only phone number and it is used on a regular basis (so no chance of it being disconnected for lack of use by network provider).
Can anyone advise please? Thanks.

facade

Send an email to RWG           

support@rwgmobile.com  

with your number and the problem.

My SIM did that, but it had gone into restricted mode* due to the 90 day rule. They re-activated it in a couple of hours.

*won't make calls or texts Won't receive calls but will receive texts (I think they are actually sent over t'interweb)

ballyblack

international is +44  not +447

paul_h

Exactly the same issue here, both with mum's RWG sim and my own backup. Both gone off overnight. 

Also still receiving SMS, but unable to send. Very odd. 

Something's up. I've sent an email to support, but no reply yet. 

olliebean

I think this is happening to all RWG sims today, or certainly to a lot of them. Mine and my wife's are the same, and there are people mentioning it also at https://www.hotukdeals.com/discussions/rwg-down-4492513 and on their facebook page. Incoming texts seem to be working for me, as well as balance checks by dialling *669# (but not by texting 669). Other than that, nada. (No data either.) I assume by now they are aware of the problem. Although apparently they don't work weekends, so I'm not expecting a quick fix.

paul_h

Hope it's just a glitch, and not something more serious. 

Gerry1

Can't make or receive any voice calls using RWG.  Callers get unobtainable tone, outgoing calls get three bleeps and the call drops out.

Phone shows only GSM or Edge is available, or sometimes no signal at all (it's usually 4G).  Friend in completely different area has exactly the same problem with his RWG SIM.

Gerry1

4G has returned, can send a text to check balance, but still can't make or receive voice calls.

olliebean

Same here, data and texts working but still no calls.

Gerry1

Everything working again with 4G, although outgoing calls take a long time to connect.