My diesel claim (Pogust Goodhead)

reggie23

I just received a worrying email from Pogust Goodhead say my claim cannot continue as below. They say I've not sent them the information despite recent attempts. I've sent them everything I have in fact I've gone out my way.

" As you may have seen, the Defendants have now reviewed the claims on the Group Register, and unfortunately, they have objected to the eligibility of your vehicle. Despite our recent attempts to request further information from you that could assist us in challenging the Defendants’ objection, unfortunately we have not received sufficient evidence to challenge the objection. This means we will not be able to move forward with your claim as part of this Litigation.  

The bit that really worried me is the section below that states I might be responsible for defendants costs as far as I'm concerned I have implied with the agreement with them but will they try and get out of it.


Our "No Win, No Fee" agreement means you will not have to pay anything for the work we've done on your claim so far. However, keep in mind that by discontinuing a claim, you might be responsible for the Defendants' costs, as per the Court's order or agreement between the Parties. ATE insurance has been secured to cover any potential costs during the Litigation. As long as you have complied with your agreement with us and the terms of the insurance policy, you will not have to worry about paying the Defendant’s costs.   


Anyone had this happen to them any feedback would be appreciated.

born_again

There was a thread before about this.

If you withdraw from your claim. Then you need to pay for the work they have done.
Answer is simple. Do no withdraw from claim.

Mildly_Miffed

reggie23 said:

"Despite our recent attempts to request further information from you that could assist us in challenging the Defendants’ objection, unfortunately we have not received sufficient evidence to challenge the objection. This means we will not be able to move forward with your claim as part of this Litigation."
...
"As long as you have complied with your agreement with us and the terms of the insurance policy, you will not have to worry about paying the Defendant’s costs."

I bet the agreement and policy terms require provision of all information requested in a timely manner.

What information did they request?
What are they saying you did not provide?
What car?