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Currys - consumer rights

System
System Posts: 178,377 Community Admin
10,000 Posts Photogenic Name Dropper
in Consumer rights
This discussion was created from comments split from: Consumer rights at Currys.
This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com

Comments

  • Tescodealqueen
    Tescodealqueen Posts: 1,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    My son ordered a gaming machine from Curry’s it arrived in November stopped working this month and they refused point blank to deal with it and referred us to the manufacturer. Will never buy from them again as I am sure this isn’t correct but my son wanted his machine fixed or replaced and they were most unhelpful as the retailer 
  • Okell
    Okell Posts: 3,135 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 19 December 2024 at 1:57PM
    Tescodealqueen said:
    My son ordered a gaming machine from Curry’s it arrived in November stopped working this month and they refused point blank to deal with it and referred us to the manufacturer. Will never buy from them again as I am sure this isn’t correct but my son wanted his machine fixed or replaced and they were most unhelpful as the retailer 
    You need to start your own thread otherwise giving advice to two different people gets confusing.

    I'll ask the site team to sort it.
  • MSE_James
    MSE_James Posts: 1,702 Community Admin
    1,000 Posts Fourth Anniversary Cashback Cashier Newshound!
    We've split this into a new thread
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • Ergates
    Ergates Posts: 3,214 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Tescodealqueen said:
    My son ordered a gaming machine from Curry’s it arrived in November stopped working this month and they refused point blank to deal with it and referred us to the manufacturer. Will never buy from them again as I am sure this isn’t correct but my son wanted his machine fixed or replaced and they were most unhelpful as the retailer 
    What did they say when they refused to deal with it?  Did they give any reason?  Was there some confusion?
  • born_again
    born_again Posts: 21,732 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    TBH, are they looking at it from a warranty point of view?
    In which case it is quicker for you to contact them.

    It will boil down to exactly you said to the staff at currys.
    Life in the slow lane
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