RM .. Deliveries attempted .. now buyer saying not received

WLM21

I have had a message from a buyer, who says his parcel hasn't arrived.

Checking on the reference number on the receipt, Royal Mail indicate that two delivery attempts have been made (see image).

I replied politely to the buyer stating that RM usually leave a calling card and suggested he contacts his local PO or sorting office.

His reply .. no card left

I once again suggested asking at the PO / SO

What more should I do ?

If it is returned to me, do I refund the full amount or can I take off the postage 

soolin

Unfortunately if it is returned to you then you would need to do a full refund of the full amount paid.

However do nothing until the item is returned and an INR case is opened. 

the_lunatic_is_in_my_head

Ask the buyer what day they want redelivery for and put it through 

https://www.royalmail.com/receiving-mail/redelivery

forgotmyname

RM usually leave a calling card, not in my experience.  We have had many issues with RM.  Postman failing to
leave calling cards or we get calling cards when no delivery was attempted. Caught the postman sneaking away
after leaving the card once but he didn't have the package. Neighbours dropping packages to us when we were in.

Another time RM were supposed to hold items for at least 7 days after an attempted delivery but we received no calling
card and someone was at home every day. Turned out the item was returned to the seller within 3 days of them posting it.

So there was no attempted delivery to us.

dinosaur66

i received negative feedback for  same situation - here is my reply to negative underneath-whats more galling ebay time to deliver ran out and i had to refund -a day after the refund he went and collected it from the sorting office / i contacted ebay and ebay just told me to forget about it and write it off so i got a negative / and customer got a refund and free goods.

royal mail track and trace 0212004403E69fE7 attempted to deliver this 10 inch by 6 inch ebay logo green BOX on the 14th march / the customer was not in and a red card was left / royal mail again attempted to deliver on 16th march again customer was not in / again a red card was left informing wei-i will blank rest of his username in case it breaks any rules -that an attempt had been made to deliver- / 1st april i receive this negative feedback and at the same time an item not received case opened. i see he has left similar feedback to other sellers

WLM21

dinosaur66 said:

i received negative feedback for  same situation 

I had another similar incident a few weeks ago .. I asked ebay and they said they would remove any negative feedback.

As it was I was curious to know why I hadn't received the item back and was looking on the tracking number (EVRi) and on that same day the buyer had collected it .. actually 7 days after the so called 14 day deadline. 

Now today, the buyer for the current case has contacted me, saying he is going to get me banned from eBay. I politely replied adding tracking details, the website link provided earlier and details of his local RM depot .. under two miles from his house. I suggested he contacts them ASAP

dinosaur66

as far as i am aware because he has threatned you ebay should side with you as per there rules

i bet when you read his feedback left for others he has left lots of negatives / that is my expeirence of this type of buyer

i have had one where the buyer had left 200 negatives out of 400 feedback left /lucky for me i got a positive but i still blocked the name afterwards.

how do ebay let this kind of buyer who is clearly disturbed reading the feedback replies many of which were bizaar stay on there platform.