CNBC Has Lost My Claim

Shrubery

This August I sent my N1 Claim Form to the Civil National Business Centre. My Claim was against an energy provider who had overcharged me £1,600. Being on a low income I could not afford legal representation and because of chronic illness, it had taken me several months to access evidence and print it all, in duplicate.

Two weeks later I received a bulky package from the CNBC and assuming it was to do with my Claim, started reading the documents. I was distressed to find I had been sent documentation referring to some poor woman’s claim against an NHS Hospital. In amongst the paperwork I found details of a solicitor’s firm and was able to speak with them. Whilst advising them I had received their client’s paperwork, I was told that they had received mine and had sent it back to the CNBC. At the solicitor’s request I sent their client’s documentation back to a named person at the CNBC.

So, what I consider to be a serious breach of the data regulations has occurred and I emailed a complaint to the CNBC. Sixteen weeks later I received a reply, stating human error had occurred and that they receive thousands of claims every day. They also advised that as I could not give them a claim number (I hadn’t received one), they could not trace my claim.

This time I wrote a proper paper letter of complaint, enclosing several pages of evidence to prove when my claim was sent and received etc. I have just received an email, thanking me for my “email”, and apologising for the distress caused, but furthermore again saying they could not trace my claim. They suggest I send in the claim again!

Has anyone else had their claim lost by the CNBC, even worse, have they experienced a data regulations breach?

At this stage I should perhaps give in and pay the energy provider the disputed amount. The thought of submitting my claim again is overwhelming. I’m in my late seventies and find this all so very worrying. Unfortunately I don’t give up easily and am determined to right what I consider to be a wrong. How can I make a claim against an energy provider when my claim is treated so carelessly?