Rejecting a car within 30 days.

danjones

Evening,

My father in law puchased a car from a well known car supermarket. 

Its had issues with the windscreen cameras throwing up various error messages. He's contacted the car supermarket who've said its not their issue and its a main dealer problem.

The car was taken to main dealer who said theres a non-genuine screen fitted and shards of glass in the camera housings. These are not covered under warranty. The car supermarket has refused to pay for a new screen/cameras to be fitted.

We've rejected the car within 30 days but the supermarket want a full report on these issues before they'll "look into authorising" a return, which he cannot obtain until the new year, after the 30 days allowed. 

Do I just take the car there with all its documentation and leave it with them? Do they have a right to a full report? I have told them to contact the dealer and they'll let them know of the issues. 

born_again

The clock stopped when he reported the issue.

Can you not drop the shroud around the camera & see if shards drop out?

DullGreyGuy

They have a right to require you to produce a report to support your use of the short time right to reject, the time stops for you to obtain such a report. You naturally shouldn't be using the vehicle for anything other than explicitly obtaining the report or returning it to them. 

danjones

You can see the shards of glass in the camera between the glass and the housing the cameras are located in. 

So we are safe to await a report from VW before returning the car? 

tacpot12

Although the fault could rectified, your father-in-law's rights under the Consumer Rights Act 2015 is to return the car for a full refund for any fault. 

If he has home insurance, get him to check whether he has Legal Expenses cover as part of it. If is does, there will be a helpline staffed by professional solicitors who will help him reject the car if this is what he wants to do. 

DullGreyGuy

danjones said:

You can see the shards of glass in the camera between the glass and the housing the cameras are located in. 

So we are safe to await a report from VW before returning the car? 

Yes, though surprised that VW would be willing to write a report for you.

tacpot12 said:

there will be a helpline staffed by professional solicitors who will help him reject the car if this is what he wants to do. 

They're normally staffed by paralegals or those holding ILEX qualifications rather than solicitors (is there such thing as a non-professional solicitor?)