Post Office debited not credited account

I went to the post office counter today and put £250 in my bank account. Later in the evening i realised the post office had taken the £250 out instead of crediting it to my account. What am i supposed to do? The clerk counted the money in front of me? and gave me the receipt but i've lost it. I checked my app after the transaction to see the £250 but didn't realise it had been debited not credited!

Comments

  • Did you get a receipt for the transaction? 

    If so just go back in with that and they should also be able to check the CCTV.
    Saving for Christmas 2025 - £312/£730
  • my banking app has the time i deposited the money and it says it was withdrawn
  • penners324
    penners324 Posts: 3,489 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper
    Go back to post office 
  • Go back to post office 
    they will have ti give it back?
  • Hoenir
    Hoenir Posts: 6,949 Forumite
    1,000 Posts First Anniversary Name Dropper
    Without the receipt for the transaction. The Post Office will need to review the audit trail and possibly the CCTV. To ascertain that the events were as you describe. If the Post Office conducts a daily end of day till reconcilation Such a discrepancy would immediately come to light. 
  • Hoenir said:
    Without the receipt for the transaction. The Post Office will need to review the audit trail and possibly the CCTV. To ascertain that the events were as you describe. If the Post Office conducts a daily end of day till reconcilation Such a discrepancy would immediately come to light. 
    exactly, the till is going to be 500 quid  up ... that;s going to be a fun cash retraining form 
  • M25
    M25 Posts: 349 Forumite
    Third Anniversary 100 Posts Name Dropper Photogenic
    I always take a picture of these types of receipts just in case.
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