Uber eats just stealing from consumers now?

Bradden

Student_debt_Hype said:

I recently experienced an issue with Uber Eats where I was missing several items from my McDelivery order. When I contacted (uber eats) support, they refused to issue a partial refund despite clear evidence that the items were missing. I asked for very reasonable things:

I'm confused... what evidence did you have of non-delivery?

JadedAngel88

Student_debt_Hype said:

JadedAngel88 said:

I'm still waiting on a refund from Uber since October 2022 and March 2023. I doubt I'll get them.

Unfortunately this is how they all are Uber, deliveroo and just eat. If you complain too many times they will not refund you. Although how it can be the person orderings fault, I don't know.

I've just deleted the apps and won't be using them again, even though I used them mostly for groceries due to my disability, I'd rather struggle than lose money I can't afford to lose and pay the hefty delivery fees, bag fees and service charges.

Go through your bank to get the money back, if they ban you they'll be doing you a favour.

My partner has a disability and this is primarily why we use the apps. I work full time and care 'full time' when I'm not working. So sometimes its a real case of "I'm not walking/driving to the shop for milk and bread". And I put a good 50% buffer in my Christmas budget so we can have takeouts, and as filthy as it may seem, we like a maccies  .

I typically just go to the drive through myself, its only 20 mins round trip, but as I said above, sometimes working full time and being a full time carer just has me being 'lazy' every one in a while.

But this is why I don't want to be 'banned' as many users say happens when you charge back. 

I totally understand. If you don't want to do the charge back then don't. You could try appealing to them again. 

I think I've said to them that if I have something missing from my order, it is out of my control. Nobody is checking that what I've ordered is all there before being given to the delivery person.So then why should I be penalised for something that's out of my control.

If they still refuse after that then it would be up to you to make the decision to keep using them or not.

[Deleted User]

If you're unhappy with the service, don't use McDonalds or Uber again.

It's not worth stressing over a portion of fries and certainly not worth bothering your MP with.

Take up a hobby or something, that has to be a better and more rewarding use of your time.

Jumblebumble

We've thoroughly reviewed the details surrounding your delivery and we are unable to process a refund. While we can't change our decision regarding there refund, we are here to assist you with any other concerns or questions you may have 

I wonder how what appears to be a bot that produced this absurd answer managed to review anything