Vanguard: New Minimum Monthly Account charge

Manu08manu

Hoenir said:

Manu08manu said:

Is anyone else experiencing delays with transferring out of Vanguard? Today marks 30 days since I initiated my transfer (the target timeframe for ISA transfers), but nothing has been completed. My new provider sent a follow-up request to Vanguard a week ago, and it seems no action has been taken. It looks like I'll be seeking delay compensation, but I'm not entirely sure how that process works. Has anyone else been through this?

Working time lost over the Xmas / New Year period ?  Starting any process shortly before Xmas is unfortunately likely to be delayed. 

The Govenment Website, says "30 calendar days". so I believe it is a legal requirement. 

Manu08manu

Does anyone know who I should contact to resolve this transfer? I have a feeling Vanguard is delaying the transfer, despite being legally required to process it. Should I be directing my complaint to Vanguard, or is it something the new provider should handle? Any advice would be appreciated

eskbanker

Manu08manu said:

Does anyone know who I should contact to resolve this transfer? I have a feeling Vanguard is delaying the transfer, despite being legally required to process it. Should I be directing my complaint to Vanguard, or is it something the new provider should handle? Any advice would be appreciated

It's the new provider who retains overall responsibility for the process, so you need to be dealing with them, even if you suspect that it's the other one causing the delay.

As you say, the regulations do require transfers to be completed within 30 days, but realistically it does often take more than this for a variety of reasons, and it's often difficult to ascertain which party is more blameworthy than the other....

equitydealer

I’m in the process of transferring out of Vanguard and whilst following up on progress I’ve been unexpectedly added into a very long email thread concerning my transfer. My new provider sent several chasers (it’s actually to an outfit called FNZ and not Vanguard) who ignored each email sent by my new provider. Don’t expect much speed from Vanguard/FNZ, I guess they are swamped with transfer out requests. 

Hoenir

Manu08manu said:

Hoenir said:

Manu08manu said:

Is anyone else experiencing delays with transferring out of Vanguard? Today marks 30 days since I initiated my transfer (the target timeframe for ISA transfers), but nothing has been completed. My new provider sent a follow-up request to Vanguard a week ago, and it seems no action has been taken. It looks like I'll be seeking delay compensation, but I'm not entirely sure how that process works. Has anyone else been through this?

Working time lost over the Xmas / New Year period ?  Starting any process shortly before Xmas is unfortunately likely to be delayed. 

The Govenment Website, says "30 calendar days". so I believe it is a legal requirement. 

Sometimes one has to apply common sense. 

Manu08manu

I spoke to my new ISA provider about my transfer, and they clarified that the 30-calendar-day process starts from the date of valuation. This means I’m still within the 30-day timeframe.

However, they mentioned they’ve had to resubmit the transfer application for some reason, and they’ve opened something called a "Service Maintenance Tool" to investigate the issue further.

Chadsman

I'd appreciate a sanity check for my plan.

My Vanguard ISA is now worth around £95k and even though I will not be affected the fee redesign has prompted me to look at saving on fees. I was thinking of moving to Halifax and setting up a regular investment plan. Halifax charge a flat platform fee of £36 per year and there is no charge for investing via a regular saving plan
Is there any flaw in this?
Does anyone have any experience or opinion on Halifax for investments?

GeoffTF

iWeb, Halifax, Lloyds and BOS are all essentially the same account operated by the same staff, but with minor differences and different pricing. All four brands have a good reputation. I have had an iWeb account for over 10 years.

Chadsman

Can I buy fractional shares with Halifax?

TIA.

jbrassy

Just resurrecting this thread after an email I received today which said the following:

On 12 December 2024, we announced that we would be introducing a minimum account fee along with other changes to our terms and conditions. We have decided to extend the notice period for these changes. The changes will now come into effect on 28 February 2025 (previously 31 January 2025).

Further information can be found on our fees and charges page where you can also read our updated terms and conditions.

You do not need to take any action.

However, if you do choose to leave, you will not pay the minimum account fee if you have instructed a full transfer out and/or a full withdrawal or closure of your account before 28 February 2025. This applies even if the transfer or account closure process is not complete by this date.