How do I force Barclaycard to give a reason for not increasing credit

eskbanker

DullGreyGuy said:

TheSpectator said:

Another example of why Ombudsman complaints should come with a fee in some situations.

I assume that should have read shouldn't?

The ombudsman doesn't charge a fee on a truly spurious complaint but it does have to be really out there to be waived/not taken up. We had two Ombudsman complaints because of our choice of hold music and whilst the ombudsman didnt uphold either they did accept the cases so we paid the fees.

Surely the point being made was that there should be a fee chargeable to the consumer, not to the institution, when the complaint is spurious, so 'should' was appropriate.

Middle_of_the_Road

DullGreyGuy said:

TheSpectator said:

Another example of why Ombudsman complaints should come with a fee in some situations.

I assume that should have read shouldn't?

The ombudsman doesn't charge a fee on a truly spurious complaint but it does have to be really out there to be waived/not taken up. We had two Ombudsman complaints because of our choice of hold music and whilst the ombudsman didnt uphold either they did accept the cases so we paid the fees.

I think the statement was inferring there should be a fee paid by the complainant, when complaints are unwarranted.

TheSpectator

Middle_of_the_Road said:

DullGreyGuy said:

TheSpectator said:

Another example of why Ombudsman complaints should come with a fee in some situations.

I assume that should have read shouldn't?

The ombudsman doesn't charge a fee on a truly spurious complaint but it does have to be really out there to be waived/not taken up. We had two Ombudsman complaints because of our choice of hold music and whilst the ombudsman didnt uphold either they did accept the cases so we paid the fees.

I think the statement was inferring there should be a fee paid by the complainant, when complaints are unwarranted.

It was indeed.