Hoover Guarantee 1 YEAR or 3

pezzc

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?

Which is correct as Domestic and General who look at warranties are adamant its only 1 year.

I purchased this because of the discount being offered and the 3 year warranty.

Look forward to confirmation

Thanks

Penguin_

Is the 3 year warranty from the retailer? MSE EXCLUSIVE Hoover Cordless Pet Vacuum Cleaner with Anti Hair Wrap - – Hoover Direct 

Harn1

Hello Pezzc
Have  you actually got yours  yet? I ordered  on wednesday  a couple  of  hours before  the next day delivery cut off (I'm in a next day delivery zone and  the order web site did not say it is out of   stock). Nothing arrived  yesterday, no email from DPD and  nothing arrived  yet today. Notwithstanding what it says  on the Hoover  Web site, you can ONLY send them an email to chase a  delivery (speaking to a  person  or using 'chat' is  not an option). I  tried  to go via  the complaints  arm of  Hoover and again contrary to what it says on the  web site  you can only complain by email. Thwarted  all round!      

Okell

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

photome

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

It says 3 years if registered on hoover website within 30 days , not sure if the OP has done that

powerful_Rogue

photome said:

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

It says 3 years if registered on hoover website within 30 days , not sure if the OP has done that

The model ordered by the OP isn't included in the eligible models for the 3 year warranty.

https://www.hooverdirect.co.uk/pages/3-year-warranty-terms-conditions

photome

powerful_Rogue said:

photome said:

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

Okell said:

pezzc said:

Just purchased an Hoover HF2 PET edition hoover on MSE website yesterday and it says on MSE it comes with 3 year warranty but when registering it they say its only 1 year?...

Assuming it's the same as the link posted by @Penguin_ It doesn't say a three year guarantee.  It says "up to three years"...

It says 3 years if registered on hoover website within 30 days , not sure if the OP has done that

The model ordered by the OP isn't included in the eligible models for the 3 year warranty.

https://www.hooverdirect.co.uk/pages/3-year-warranty-terms-conditions

• Category - Cordless
• Model - HF210P
• Colour - Turquoise
• Weight - 2.3 kg
• Dimensions - Height: 110cm x Width: 25cm x Depth: 20cm
• Capacity - 1l
• Run-Time - Up to 40 mins.
• Charging Time - 3.5 (hours)
• Warranty - 3 Years (2 Years For Battery)

It’s being misdavertised then as it clearly says 3 year warranty on the MSE link

Alderbank

Maybe it is misadvertised, but is it worth fighting for?

We often say here that a warranty only gives you what the warrantor chooses to give you, no more and no less.

The 3 year warranty quoted above says:

...Guarantor will guarantee immediately, without any registration process, the conformity of your good(s) for a total period of 3 years.

Contrast that with your statutory rights in CRA under which the trader must guarantee immediately, without any registration process, the conformity of your good(s) for a total period of as long as you own the goods.

Helpfully, the Hoover 3 year warranty even goes on to confirm that the warranty is 'in addition to and does not affect any of your statutory rights... You are, in any case, entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods.'

Particularly since here the seller is also the manufacturer, is it worth shouting about?

born_again

Alderbank said:

Maybe it is misadvertised, but is it worth fighting for?

We often say here that a warranty only gives you what the warrantor chooses to give you, no more and no less.

The 3 year warranty quoted above says:

...Guarantor will guarantee immediately, without any registration process, the conformity of your good(s) for a total period of 3 years.

Contrast that with your statutory rights in CRA under which the trader must guarantee immediately, without any registration process, the conformity of your good(s) for a total period of as long as you own the goods.

Helpfully, the Hoover 3 year warranty even goes on to confirm that the warranty is 'in addition to and does not affect any of your statutory rights... You are, in any case, entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods.'

Particularly since here the seller is also the manufacturer, is it worth shouting about?

Given it was a MSE offer get them involved. Given this falls under their remit... 

Alderbank

born_again said:

Alderbank said:

Maybe it is misadvertised, but is it worth fighting for?

We often say here that a warranty only gives you what the warrantor chooses to give you, no more and no less.

The 3 year warranty quoted above says:

...Guarantor will guarantee immediately, without any registration process, the conformity of your good(s) for a total period of 3 years.

Contrast that with your statutory rights in CRA under which the trader must guarantee immediately, without any registration process, the conformity of your good(s) for a total period of as long as you own the goods.

Helpfully, the Hoover 3 year warranty even goes on to confirm that the warranty is 'in addition to and does not affect any of your statutory rights... You are, in any case, entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods.'

Particularly since here the seller is also the manufacturer, is it worth shouting about?

Given it was a MSE offer get them involved. Given this falls under their remit... 

Martin Lewis might respond:

Do I want it? Yes!
Do I need it? No. The 3 year warranty gives you nothing more than you are already entitled to under the Consumer Rights Act. 

Money_Grabber13579

Alderbank said:

born_again said:

Alderbank said:

Maybe it is misadvertised, but is it worth fighting for?

We often say here that a warranty only gives you what the warrantor chooses to give you, no more and no less.

The 3 year warranty quoted above says:

...Guarantor will guarantee immediately, without any registration process, the conformity of your good(s) for a total period of 3 years.

Contrast that with your statutory rights in CRA under which the trader must guarantee immediately, without any registration process, the conformity of your good(s) for a total period of as long as you own the goods.

Helpfully, the Hoover 3 year warranty even goes on to confirm that the warranty is 'in addition to and does not affect any of your statutory rights... You are, in any case, entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the goods.'

Particularly since here the seller is also the manufacturer, is it worth shouting about?

Given it was a MSE offer get them involved. Given this falls under their remit... 

Martin Lewis might respond:

Do I want it? Yes!
Do I need it? No. The 3 year warranty gives you nothing more than you are already entitled to under the Consumer Rights Act. 

Is that definitely true? Say it fails after 2.5 years and it’s due to a fault that existed at the time of purchase. My understanding is that remedies under consumer rights would include replacement or refund but with deduction for use. Based on a quick skim through the warranty, it suggests that any remedy will be at their reasonable discretion but they then specifically mention replacement parts or a replacement product as being possibilities. I can’t see a refund (and certainly not a refund reduced for use) mentioned in there so I think I could see a scenario when it might be beneficial to claim under the warranty rather than consumer rights, where the end user just wants a working product and consumer rights might not necessarily give that to them.