Purchased Nintendo Switch but it’s being sourced from abroad

RefluentBeans

GingerMoose24 said:

km1500 said:

I know you are annoyed and it is upsetting, but basically you go onto the world wide web and order a box from an unknown company at a cheap price. What would make you think is a uk company and a uk sourced product?

This is a genuine question by the way. 

A UK registered company. (I don't believe anyone is constantly during Companies House to look at directors etc before making a purchase.

All reviews on Trustpilot in English/from English customers. (On closer inspection most appear to be AI generated from there wording and generic nature)

Appearing in top searchs for Nintendo Switch OLED when google knows my location is UK. 

14 day return policy, which is part of UK law for cooling off period for online orders.

OP - you were able to do partial due diligence before purchasing? But didn’t look at the about us page? Or the terms and conditions? 

I’m not saying you need to routinely do CH searches before you buy everything; but from buying from a website you’ve never purchased from before and with prices that seem a bit too ti good to be true; a courtesy browse of the about us might be worthwhile. 

GingerMoose24

Ergates said:

GingerMoose24 said:

the_lunatic_is_in_my_head said:

GingerMoose24 said:

It does have a moulded Japanese plug on the power lead and the box had been opened and a Japnese-UK adaptor included. 

OP, just included separately in the box or actually fitted directly over the Japanese plug requiring a tool for removal? 

Included separately in the box. So without that adaptor there is no way to use the switch dock without buying a replacement.

Unless the Japanese versions are different, the switch dock is powered by a standard USB-c input, so you'd not need a replacement dock, just any other USB C source with sufficient power output.  I've not checked the power requirements for the dock, but you can charge a switch from any phone charger.

That doesn't change the nature of your complaint.

The dock, and the ability to use the tv mode, require a specific mains to usb-c adaptor as the output is higher. 

So yes, you can use any standard usb-c charger to power switch, but you’ll never be able to use the dock and tv mode, which I think you’d agree is pretty big selling point. 

GingerMoose24

RefluentBeans said:

GingerMoose24 said:

km1500 said:

I know you are annoyed and it is upsetting, but basically you go onto the world wide web and order a box from an unknown company at a cheap price. What would make you think is a uk company and a uk sourced product?

This is a genuine question by the way. 

A UK registered company. (I don't believe anyone is constantly during Companies House to look at directors etc before making a purchase.

All reviews on Trustpilot in English/from English customers. (On closer inspection most appear to be AI generated from there wording and generic nature)

Appearing in top searchs for Nintendo Switch OLED when google knows my location is UK. 

14 day return policy, which is part of UK law for cooling off period for online orders.

OP - you were able to do partial due diligence before purchasing? But didn’t look at the about us page? Or the terms and conditions? 

I’m not saying you need to routinely do CH searches before you buy everything; but from buying from a website you’ve never purchased from before and with prices that seem a bit too ti good to be true; a courtesy browse of the about us might be worthwhile. 

Lol. You might as well have said “this is your fault, so live with it.”

never understood people who don’t post anything helpful or insightful. 

Okell

GingerMoose24 said:

RefluentBeans said:

GingerMoose24 said:

km1500 said:

I know you are annoyed and it is upsetting, but basically you go onto the world wide web and order a box from an unknown company at a cheap price. What would make you think is a uk company and a uk sourced product?

This is a genuine question by the way. 

A UK registered company. (I don't believe anyone is constantly during Companies House to look at directors etc before making a purchase.

All reviews on Trustpilot in English/from English customers. (On closer inspection most appear to be AI generated from there wording and generic nature)

Appearing in top searchs for Nintendo Switch OLED when google knows my location is UK. 

14 day return policy, which is part of UK law for cooling off period for online orders.

OP - you were able to do partial due diligence before purchasing? But didn’t look at the about us page? Or the terms and conditions? 

I’m not saying you need to routinely do CH searches before you buy everything; but from buying from a website you’ve never purchased from before and with prices that seem a bit too ti good to be true; a courtesy browse of the about us might be worthwhile. 

Lol. You might as well have said “this is your fault, so live with it.”

never understood people who don’t post anything helpful or insightful. 

Often it's for the benefit of others who might be browsing the thread and in the same circumstances as you and who are considering buying something from an "unusual" online retailer.  They can look at your experience and the advice that you have been given and decide whether to act on it.

So if you've been advised "Oh - you shouldn't have done that, you should have done this", that advice is not unhelpful.  Others can still benefit from that advice.  Most of the really helpful knowledge I've acquired from this site is about what an OP should have done rather than what they did do

You may have started the thread but it isn't necessarily all about you.  Plus you now know what to do - or what not to do - next time.

molerat

How much cheaper was it than sourcing a UK model ?

How much do you want to fight this considering the seller likely has no UK assets ? A UK genuine adaptor is £25 from Amazon.

How precisely did you pay - debit card / credit card / Paypal ?

Pollycat

GingerMoose24 said:

RefluentBeans said:

GingerMoose24 said:

km1500 said:

I know you are annoyed and it is upsetting, but basically you go onto the world wide web and order a box from an unknown company at a cheap price. What would make you think is a uk company and a uk sourced product?

This is a genuine question by the way. 

A UK registered company. (I don't believe anyone is constantly during Companies House to look at directors etc before making a purchase.

All reviews on Trustpilot in English/from English customers. (On closer inspection most appear to be AI generated from there wording and generic nature)

Appearing in top searchs for Nintendo Switch OLED when google knows my location is UK. 

14 day return policy, which is part of UK law for cooling off period for online orders.

OP - you were able to do partial due diligence before purchasing? But didn’t look at the about us page? Or the terms and conditions? 

I’m not saying you need to routinely do CH searches before you buy everything; but from buying from a website you’ve never purchased from before and with prices that seem a bit too ti good to be true; a courtesy browse of the about us might be worthwhile. 

Lol. You might as well have said “this is your fault, so live with it.”

never understood people who don’t post anything helpful or insightful. 

The advice - although too late for you this time - is very helpful because you'll probably be more careful in future. 
And it may help other people who might not have thought about checking out a website before parting with their money.