Fit for Purpose

Scotkirkie

I have a Beko Washer/Dryer, bought in John Lewis and the dryer broke last April.  This was fixed under the 2 year warranty but the dryer has broken again.  But the 2 year warranty ran out in October (wouldn't you know it).  Beko say that their repair was only guaranteed for 3 months. 

Question therefore is whether the Washer/Dryer is Fit for Purpose, when I would argue that a Washer/Dryer should last 10 years.  Can I reasonably set out that under the Consumer Rights Act 2015 that they must either repair or replace the machine.  And does MSE have a template letter on this issue.

Any help on where I stand would be helpful

Zinger549

As it's over six months since you bought it, you might have to get an independent report done. Find a local domestic appliance repair company to come and have a look at it.

Ergates

The aspect you'd be questioning is if it is sufficiently durable, not if it's fit for purpose.

You can reasonably request that they repair or replace the drying *if* you can demonstrate that the failure is due to a fault in the design or build of the machine.  To do this you'll need a report from some kind of independent expert (e.g. a washing machine repairman).  This will probably cost something.

If you can demonstrate this, then they should a) pay for the report and b) repair or replace the machine (or, if they decide they can't or it's too expensive, refund you).  They're allowed 1 attempt at this (which they've already had) before you're allowed to insist on a refund.

However, if they (or you) choose refund, they're allowed to reduce the amount for the time you've had the machine.  There's no clear ruling on how they should pro-rata this, but a commonly used figure is 6 years.  So as you've had it for a little over 2 years, you might expect to get 60% back.