Cancelled day trip - am I entitled to a refund?

bogeysmum2

Hi, I’m a forumite newbie and I live on the Isle of Wight. My parents and I were booked on a coach day trip to Bath Christmas Market last Sunday, however due to Storm Darragh no ferries were running that could accommodate a coach. I appreciate the storm was no-one’s fault but the tour company have written to offer a credit voucher or the opportunity to book on next year’s trip, neither of which is of any value to me. I’d rather have a full refund - but am I entitled to one? Please help!  Thank you 

Brie

Have you asked the tour company?  Like many things they will offer what they prefer first rather than all the options that are actually available.

bogeysmum2

Thanks for your reply. I have; was hoping to have some idea of my position in case it turns into a fight!

DullGreyGuy

What do their terms say? Would normally be in a section talking about force majeure, ie extreme weather, war and other things outside of their control 

bogeysmum2

Interestingly I cannot find any terms and conditions on their website nor on any of the invoices they sent to me