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Costco tips - guide discussion

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  • RaspberryFool
    RaspberryFool Posts: 67 Forumite
    Part of the Furniture 10 Posts Photogenic Combo Breaker

    Guided by your article, my wife just tried to use the price adjustment process on an article she purchased last week that was reduced in today's offers. Be prepared to fight for your cause. The staff on the customer services desk at our local warehouse had no idea about this. She was shunted between customer services and refunds (having to join the end of a long queue), asked if she had the article ( no, it was in the wash).

    Eventually sense prevailed and a refund was offered. However, it took a long while. Could be a training opportunity for Costco here?

    RaspberryFool
    Men are from Mars, Women are from ... Cadburys!
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