Online Services Refund

BreadnoButter

Any advice on ensuring PASSPLUS+ refund the more £600 payment made I unknowingly booking online manual driving lessons and not real driving lessons! Lessons booked on their online form as confused by using phone and being dyslexic.
Cancelled without starting the lesson as soon as able to verify 8 days later it is only online driving (when someone on the portal in link sent responded).
PASSPLUS+ responded after 14 days that based on their policies they are not refunding the money paid. Despite booking, payment and purported service being online and cancelling made within 14 days. 
What can I do? I have approached my credit card company and also asked PASSPLUS+ to review their decision in the light of regulations.

marcia_

BreadnoButter said:

Any advice on ensuring PASSPLUS+ refund the more £600 payment made I unknowingly booking online manual driving lessons and not real driving lessons! Lessons booked on their online form as confused by using phone and being dyslexic.
Cancelled without starting the lesson as soon as able to verify 8 days later it is only online driving (when someone on the portal in link sent responded).
PASSPLUS+ responded after 14 days that based on their policies they are not refunding the money paid. Despite booking, payment and purported service being online and cancelling made within 14 days. 
What can I do? I have approached my credit card company and also asked PASSPLUS+ to review their decision in the light of regulations.

  Do they provide actual driving lessons too? 

Flugelhorn

I have had a look at their website - https://www.passplus-course.co.uk - it shows a picture of a car and standard pictures of youngsters with their test certs - it does at one point say "online" but in asking for area / town you live in you might assume you have some practical driving too - but it seems not.
One alert might be however the price per hour is well below the cost of practical lessons these days - still a pricy online course bearing in mind would have to pay for practical lessons on top of this 

Seems others have had problems too https://uk.trustpilot.com/review/www.passplus-course.co.uk

PS would it be better if this was in the consumer section