Can I appeal the termination fee, when it was not my fault that they terminated the service?

BlueCoatGreyDog

I spoke to my current provider to tell them I was moving home and I wanted to take them with me. All was good, a few days later I got an email to contact them about the matter.

They then said that they cannot supply to my new address, so will terminate the contract, giving me a termination fee, as my contract ends 5 months later.

My question is, as I did not cancel the contract, should I have to pay up??

Penguin_

Yes you do have to pay it. Lots of threads on here concerning this.

iniltous

Some providers have a big enough network to connect you at the new address , and offer home movers so you don’t get early termination charges , but if they can’t ( or don’t want to ) provide service at the new address , as it’s you breaking the terms of the existing arrangement, ETC is due …who is the provider, Virgin don’t have availability everywhere, they got lots of stick from customers who couldn’t get service from VM at the new address so they voluntarily have a scheme , if you ‘prove’ the new address can’t get VM ( by you submitting a coup,e of utility bills in your name at the new address ) they don’t charge ETC , however as you would have to already be in the new address , presumably you pay ETC and then they ‘may’ refund it , I’ve never seen a post from someone where this worked out for them , and if it’s not Virgin , but an ISP on a ‘small’ network, then basically you pay up .

To your basic point , you did cancel the contract by moving .

400ixl

What do your T&C's say. You are effectively terminating the contract by moving, so it is you cancelling.

Some will waive the termination fees if they cannot supply, some won't. Sounds like your supplier is in the latter.

Termination fees should be in the T&C's and are usually less than the full value you will pay. For example their wholesale costs which they will not poay should be removed.