Amazon refund process

marcia_

anonuser23 said:

marcia_ said:

  ...Was that a chargeback or from their own policy? 

I think it is AmEx's own policy.  Amex credited my account with the missing funds very soon after submitting the claim (with supporting evidence of Amazon incident - police report etc.).

 That's good because Amazon and many other companies will delete your account if you are successful with a chargeback. 

oldagetraveller1

""Would never buy expensive stuff like phones online seeing the amount that go missing."

From Amazon, nothing was missing, possibly because it contained non expensive items? It would help to stop this happening if Amazon used decent packaging.