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New build: Builders warranty

Lukeedwards88
Lukeedwards88 Posts: 67 Forumite
Eighth Anniversary 10 Posts Combo Breaker
in House buying, renting & selling
Due to the bad weather this weekend. It appears repairs to our flat/canopy roof that were done throughout our warranty period and after have failed again. 

We've had a whole new canopy roof put on etc 

We've reported this issue again this weekend. Where do we stand if the refuse to come back out as we're now out of our warranty period. 

Thanks 

Comments

  • user1977
    user1977 Posts: 19,294 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    You stand in the same position as any other property owner who needs to get repairs done, I'm afraid.
  • Lukeedwards88
    Lukeedwards88 Posts: 67 Forumite
    Eighth Anniversary 10 Posts Combo Breaker
    user1977 said:
    You stand in the same position as any other property owner who needs to get repairs done, I'm afraid.
    Even if it's an issue that was reported during the builders warranty period? And the repair has clearly not worked. 
  • Hoenir
    Hoenir Posts: 7,742 Forumite
    1,000 Posts First Anniversary Name Dropper
    Insurance claim? 
  • eddddy
    eddddy Posts: 18,472 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 December 2024 at 9:01AM
    Hoenir said:
    Insurance claim? 

    Damage caused by a storm is normally covered by buildings insurance.

    But... if the OP is correct, and the damage has resulted because of poor workmanship and/or poor materials by the builder - that would be excluded from buildings insurance cover.


  • ThisIsWeird
    ThisIsWeird Posts: 7,935 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 9 December 2024 at 7:44AM
    Do you have Legal Protection included in your insurance? If so, call them up for advice - they are independent of your house insurance cover, and should guide you.
    I agree with you, Luke - repairs should come with a warranty, but I've no idea how this works in practice.
    Do you know what the actual 'issue' is? What is repeatedly failing?

  • user1977
    user1977 Posts: 19,294 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Lukeedwards88 said:
    user1977 said:
    You stand in the same position as any other property owner who needs to get repairs done, I'm afraid.
    Even if it's an issue that was reported during the builders warranty period? And the repair has clearly not worked. 
    If you think the repair is itself guaranteed, what happens if you get them to fix it again? Do you think that repair is also guaranteed? At some point the defects become your responsibility.

    But we can't see the terms of the warranty from here - what does it say?
  • RelievedSheff
    RelievedSheff Posts: 12,851 Forumite
    10,000 Posts Sixth Anniversary Name Dropper Photogenic
    Depending on the extent of the claim you could try to claim on your NHBC (or similar warranty provider) claims system.

    But they do have a minimum claim amount which is based on the original sale price so it may not be worth it.
  • theartfullodger
    theartfullodger Posts: 15,952 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 9 December 2024 at 5:55PM
    Sue them, court, after sending letter before action.
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