Nationwide Online Current Account Statements missing

scepticOfCheltenham

We used to get our FlexAccount statements as pdf from online banking.  Nationwide have changed their website so that you now have to select the account for which you want a statement from a drop-down list.  The drop-down list shows all my savings accounts but does not show my FlexDirect account, so I am unable to get the statements for this account.  

I have opened a chat about this, but so far have not received a resolution.

I have aslo tried seeing the statements in the app, but the same drop-down list problem occurs, with my current account still being missing from the list.

Does anyone else have this problem?

TadleyBaggie

Have a FlexPlus account, no problem getting statements via online banking.

Ayr_Rage

FlexDirect statements showing online and in app.

Rodders53

Same here - and my savings A/Cs have no pdf statements to view let alone download from the dropdown.

Only thing to see is a 'welcome to my documents' pdf date 29 October in the documents tab.

 (No mobile APP for me though, online banking only!)

Obviously a badly done data migration and website update with no proper testing.
Amateurs!

badmemory

Trying to do anything with my accounts on line now seems to have become a bit of a nightmare.  Got a message early this morning I'm going overdrawn because they are paying twice a month into my regular saver.  No way of sorting it either other than paying extra money into the current.  This update just seems to go from bad to worse.

wheremoney

Same issue for me in app and on website. Can see my other accounts except my current account. 

What did Chat support say when you contacted them?

scepticOfCheltenham

Just checked again with support and here is their statement (no pun intended):

<Quote>
Thanks for confirming - I can see in your previous conversation on the 7th of December my colleague captured a fault for you.

Rest assured as soon as my colleague hears back they'll send you a secure message through the Internet Bank.
<Unquote>

wheremoney

Thanks for the update, doesn’t sound like they’re acknowledging it as a system issue, more so like an issue with your individual account! 

Hopefully they fix it soon!

scepticOfCheltenham

Yes, I'm glad you replied because I could tell them that it wasn't just my account that is affected, although obviously not everyone has the problem.
Strangely my wife's account is affected as well, so I had started checking if other browsers made a difference, but I am getting the same problem with Edge and Firefox and the app, so it is unlikely to be anything wrong with my settup.

wheremoney

Yea issue persists for me in the mobile app or online (on a desktop). I’ll try call them later this week.
keep us posted if you have any luck with a fix from them!

scepticOfCheltenham

I messaged them yesterday:
<Quote>

I can now see in the forums that, while this is not affecting everybody, mine are not the only accounts affected.
<Unquote>

Here us their reply:
<Quote>
That's right - there is currently an issue with our members being able to view Current Account statements via the Internet Bank or Mobile Banking App.

Rest assured we are working to have this resolved as soon as possible.
<Unquote>