Missold?

sol3nt

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

Grumpy_chap

sol3nt said:

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

I assume that this advert is in connection with some business or trade, in which case consumer rules will not apply.

sol3nt

Grumpy_chap said:

sol3nt said:

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

I assume that this advert is in connection with some business or trade, in which case consumer rules will not apply.

Thank you for the reply, does it make quite a big difference? This ad was targeted at me personally but it's for something I'd like to make a business out of.

MattMattMattUK

sol3nt said:

Grumpy_chap said:

sol3nt said:

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

I assume that this advert is in connection with some business or trade, in which case consumer rules will not apply.

Thank you for the reply, does it make quite a big difference? This ad was targeted at me personally but it's for something I'd like to make a business out of.

It makes all the difference, business purchase means you have no consumer rights, it is a business contract and is governed by the contract you agreed.

user1977

Why would a consumer be spending £400 on Google ads?

sol3nt

MattMattMattUK said:

sol3nt said:

Grumpy_chap said:

sol3nt said:

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

I assume that this advert is in connection with some business or trade, in which case consumer rules will not apply.

Thank you for the reply, does it make quite a big difference? This ad was targeted at me personally but it's for something I'd like to make a business out of.

It makes all the difference, business purchase means you have no consumer rights, it is a business contract and is governed by the contract you agreed.

I see, so is there any comeback even if the advert itself is misleading? 

sol3nt

user1977 said:

Why would a consumer be spending £400 on Google ads?

Do all adverts have to be for a business?

user1977

sol3nt said:

user1977 said:

Why would a consumer be spending £400 on Google ads?

Do all adverts have to be for a business?

Not all adverts, no. But can you help us by explaining why you, as a consumer, would be wanting to spend £400 on Google Ads?

PHK

sol3nt said:

MattMattMattUK said:

sol3nt said:

Grumpy_chap said:

sol3nt said:

Hi Everyone,

I was wondering if you could help.. I tried posting this twice but it got removed without a reason I could see.

What did you buy? 

£400 Google Advertisement 

When did you buy it? 

June 2024 

Where from? (internet or in store - it DOES make a difference) 

Internet

How did you pay? (cash/cheque/debit card/credit card etc) 

Debit 

What went wrong?

I received an offer in which one spends £400 to receive £400. No small sum of money but I purposefully spent to qualify in the given time frame. This promotion has now been rejected on the basis of me not being a new customer. This is true, but as you're able to see in the email below; 

• The email title is: "Reactivate and reconnect with a £400 offer from Google Ads." 
•  The emboldened text reads: "Reactivate and reconnect" 
•  The title above the call to action is: "welcome you back" with £400 credit, beneath the heading "Reactivate Google Ads." 
•  The email has been targeted at me 
• I was able to apply the code to my account 

This contradicts the assertion that the offer is only for new customers. 

What are the vendors telling you?

I've spoken to an ads advisor and submitted 3 tickets to no avail. I've also raised it on the Google community forum where a power user initially tried to help over the course of a few months, to no avail, and also via Reddit. Do you have any advice? Otherwise I can only think to take it to Trading Standards on the basis of false advertising. 

What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) 

Refund or fulfillment of the advert. 

Any help, much appreciated,

I assume that this advert is in connection with some business or trade, in which case consumer rules will not apply.

Thank you for the reply, does it make quite a big difference? This ad was targeted at me personally but it's for something I'd like to make a business out of.

It makes all the difference, business purchase means you have no consumer rights, it is a business contract and is governed by the contract you agreed.

I see, so is there any comeback even if the advert itself is misleading? 

For a business transaction it's assumed the parties will go in with their eyes open, do due diligence etc and know what to do when something goes wrong. 

In this case your remedy is to sue them for the £400 you've lost. 

sol3nt

user1977 said:

sol3nt said:

user1977 said:

Why would a consumer be spending £400 on Google ads?

Do all adverts have to be for a business?

Not all adverts, no. But can you help us by explaining why you, as a consumer, would be wanting to spend £400 on Google Ads?

To see if a game I developed is as fun / mentally stimulating as I find it to be!

sol3nt

sol3nt said:

user1977 said:

sol3nt said:

user1977 said:

Why would a consumer be spending £400 on Google ads?

Do all adverts have to be for a business?

Not all adverts, no. But can you help us by explaining why you, as a consumer, would be wanting to spend £400 on Google Ads?

To see if a game I developed is as fun / mentally stimulating as I find it to be!

[Quoted post removed by Forum Team]

I had no idea MSE forums would be so unfriendly... I was rather hoping I'd get advice on what I could do rather than people taking issue with my approach or the amount I spent. 

Nonetheless, thank you for taking the time to give advice, much of which had been used as the basis for trying Google Ads.