Returning pre-ordered games

Jenni_D

Which precise GTX-1060? (They're made by a variety of different companies, and not all GTX-1060's - or other GPUs - are made the same).

According to the link below, the GTX-1060 should support Shader Model 6.8 at least:

https://www.techpowerup.com/gpu-specs/geforce-gtx-1060-6-gb.c2862

Does your system run the NVIDIA app or similar? If yes, have you tried checking for updated drivers? (Though I'd have expected your "IT Company" to have tried that).

MattMattMattUK

What version of thr 1060 is it? Have you updated the drivers?

voluted

Dogcatchristmas said:

MattMattMattUK said:

Dogcatchristmas said:

MattMattMattUK said:

Dogcatchristmas said:

MattMattMattUK said:

Dogcatchristmas said:

Hi. We pre-ordered a new microsoft/xbox game a month before its release date. We downloaded it the day it was released but it did not work on my computer, despite my computer exceeding the minimum requirements. We applied for a refund 8 days after downloading it, however our refund had been denied because it was over the 14 day return policy. However I believe the 14 days should start after receiving the goods (the day it was available for downloading in this case). Please can anyone help? It was the new Microsoft flight simulator 2024, which cost £129 so its a lot of money to loose. We've also asked an IT Company to investigate our computer and they agreed it should work with our spec, but they couldn't get it to work either. Thank you.

Where did you buy it from? What is the full spec of your PC? Do you get any error messages? Who is the "IT Company"?

It was microsoft direct. The error message was that my shader model was 6.5 but it needed 6.7. This was not on the minimum specs, plus my graphics card is higher than the minimum spec. 

What GPU do you have? Both the AMD and nVidia GPUs are shader model 6.8. 

It's a nVidia gpu but the game won't launch and instead it says I have 6.5 but need 6.7 minimum. 

Which GPU specifically though, model, make (e.g. third party or reference card), which TDP, desktop or mobile etc. 

If it says shader model 6.5 that means it is running a very old driver, or it is running an incompatible driver if a laptop version.

It's the GTX 1060

Lord knows why you'd try to play a game like that with an 8 year-old budget GPU.