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Question from newbie regarding cards.

Hello,

 I am new to cards having only held a few for a couple of months and hopefully someone will know the answer to my question.

My Virgin card took out a DD payment of £50 yesterday which was the DD I set up at the beginning just to cover the minimum payment.

Last month, I paid of my balance in full and so had a zero balance. I wasn't sure if they would even take the £50 in DD form because my other card issuer didn't having paid the full balance on that particular card.

Checking the Virgin card this morning and they have taken the £50 DD which is fine but my balance for this month has just stayed the same. Am I wrong in thinking that it should have came of the balance or do they wait until my next statement and take it of then. 

I did phone them this morning to query it, however, the guy I spoke to had a foreign accent and spoke very quickly and to be honest, I am none the wiser. 

If anyone knows what happens, that would be very much appreciated, thank you!

Comments

  • molerat
    molerat Posts: 33,359 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 4 December 2024 at 8:49PM
    It may take a couple of days for the payment to show.  It should then show as a transaction and reduce the balance.
  • Thanks molerat!
  • Brie
    Brie Posts: 13,277 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    fyi - the DD will be taken as the minimum payment or the £50 which ever is higher.  Might be stating the obvious but thought I'd throw that in here.
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  • Nasqueron
    Nasqueron Posts: 10,116 Forumite
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    My cards are a mix of showing the payment as pending (HSBC for example) or showing nothing at all (NatWest for example) but the next day they show the payment and balance goes down

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