Scottish Power Impasse

Flummoxed2

Hello

Can anyone advise - is there a way that MSE can try to help resolve an ongoing situation with Scottish Power or  how can I find out if they would be interested in investigating our story to try and find out what has gone on.?

 Brief outline

We joined SP on 2 year fixed term tariff early 2021.  (tariff changed by SP without notice before expiry)

Because of the property lay out and outbuildings we had to have 3 separate electric accounts and 1 gas account for the site address.

Every month end - without fail - we have supplied meter readings for all 4 accounts.

We now have an    outstanding balance of approx £14,000 owed to Scottish power according to their records

In the interim some of the things that have gone on -

- Hundreds of phone calls and letters

- units / monies owed on 1 account - moved to a different account-

- accounts change / disappear - moved to new provider!?

- meter registered on national data base - no longer exists! - despite it being physically still there!)

- SP top rep visit to the property to investigate , confirms all our records , yet is unable to resolve all the SP mix up with the accounts

- Ombudsman rules in our favour (awards paltry sum for what has been endured over 3 years)  and still the issues are still unresolved!

 

All we want, is to be able to pay our Utility bill against a SP invoice with correct readings etc.

 

Can someone please help us out of this misery