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Cynergy - warning
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judexx
Posts: 520 Forumite
Needed to give notice to close a 120 day notice account and Cynergy’s website was down earlier (yet again).
Tried using the app, but it won’t let you close this type of account. Phoned them – first had to repeatedly explain that you can’t do this in the app, then only to be told that if they do it, it will take 3-5 working days to action it – has nobody told them that this is the 21st century -totally unacceptable.
Thankfully the website is now back up again and I’ve been able to do it myself but will think twice before using them again.
Tried using the app, but it won’t let you close this type of account. Phoned them – first had to repeatedly explain that you can’t do this in the app, then only to be told that if they do it, it will take 3-5 working days to action it – has nobody told them that this is the 21st century -totally unacceptable.
Thankfully the website is now back up again and I’ve been able to do it myself but will think twice before using them again.
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