parking demands - wrong name and don't own the vehicle- but the demands keep on coming

Poodlesarefluffy

Advice please, we have received multiple parking charges from DCB Legal for a vehicle that we have never owned.  The letters are addressed to someone in the house using their middle name which they sometimes use socially, but all legal documents, work, driving licence, car ownership, insurance etc doesn't use this middle name.  Eg If my legal name was Mr John Adam Smith - they are writing to Adam Smith, not John.  We have contacted them on a number of occasions to tell them they aren't writing to the correct name of anyone living at the address and we have never owned or driven the vehicle listed, and indeed never been to the places listed (there are multiple demands for different addresses that are all in South London/North Kent).  
We thought the demands had stopped after we previously emailed them explaining it wasn't us, but two letters have arrived in the post today.  What should we do?  One of the latest letters attached with personal details removed. 

Coupon-mad

Report them to the CSA for failing to properly check they are pursuing the right person.

Nellymoser

Read this article and notify the DVLA

https://www.bbc.co.uk/news/articles/cn0d4z2nnqpo

Thorndorise

Concur with Coupon-mad - also consider that if they are writing to a name that isn't on official documents (including any V5c) then it is possible that someone may be using that address and deliberately using a 'similar' name but not the actual one - it's possible therefore that the address is registered to the person with the actual name (that you know) and a very similar name.

Drop the complaints team at DVLA an email and see if they can support you...this is not your problem though, it's the DVLA - concentrate on following up a complaint with the CSA as CM has said....

Poodlesarefluffy

Sorry, probably being a bit dim, but what is the CSA? 

LoneStarState

Credit Services Association

Trade body for debt recovery/collection agents in the UK.  They should have a complaints process you should raise with regards to mistraces.  Will help to focus the minds of the incompetent DCBL that they may well be chasing the wrong person.

Coupon-mad

It's important to make these complaints.  The CSA needs to mark DCB Ltd's card.