Separate MR point account created for second Amex card

info_maniac

I already had Amex rewards card with around 30K Membership Reward points, and now I have opened a new Amex gold card, I was expecting the new gold card to link to the existing MR points account but to my surprise a separate MR points account has been created for new gold card with 0 MR points in it.

This did not happen last time when I opened Amex rewards card alongside my platinum card. Before cancelling the platinum card I opened the rewards card to preserve my MR points and both card linked to the same MR account.

I contacted Amex chat support and they have created a request to link the two MR accounts, I was told that during application I should have had an option to use existing MR points account, but I looked at my application screenshots and there was no option related to MR points.

DullGreyGuy

So you have 2 MR cards and are keeping both? Or you had one, you've got a new one and intend to close the old account so want the points transferred? 

You say you opened a "new card"... do you mean a new account or an additional card on your existing account?

Years ago they offered a credit card to people with chargecards to sit alongside, took it for the bonus points and certainly with that it had linked MR but it was explicitly designed as such. Have had other AmExs at the same time as my chargecard but they weren't MR so naturally were separate. 

info_maniac

Already had the "free" Amex rewards card which gives MR points.

Now opened Amex gold card. So new account and not an additional/supplementary card.

WillPS

You can ask them to merge your profiles - but just bear in mind that if you have a new profile for your new card you might be given a sign up bonus you weren't strictly eligible for.

I'd personally wait a few months...