HSBC terrible cs

ryouga

I tried for a student account at the end of October,was turned down but offered a basic account which I took as my current bank's nearest branch was about 300 miles away.

Anyway I paid and got my credit reports from the 3 agencies, and I had no defaults, no late payments, and never been overdrawn.


I did add myself to the electorial roll though.

I then reapplied at the weekend for a normal current account(as I dont want an overdraft) I was accepted and even offered a credit card!

Went into branch today to show id and the woman who dealt with it was rude imo.

She asked me why I wanted a current account, and if I was a student where was my money going as it wasnt being paid into this account. I told her my situation and she then asked me more questions.

She then said why dont you want a student account, I said I dont want or need an overdraft, and she told me she was going to see her manager, and she went away, came back 10 minutes later and refused to let me finish opening my new account spouting nonsense that a new account couldnt be opened as I already have a basic account and people are only allowed 1 account and I have to wait until the middle of March to have an account review to upgrade my account.

I then said why was I accepted online plus why does she say people are only allowed 1 account and she said its their rules even when I said my uncle has 2 accounts she called me wrong in a stoppy tone of voice.

KILL_BILL

did you get a reference number from your online application or an email confirming acceptance

if so take it into the branch and speak to the manager only and complain about her attitude to him and no one else

plane_boy2000

Write to the branch manager outlining your complaint. I have banked with them for years and on the whole have found them to be pretty good, and have always treated me well. I also have several current accounts with them!