Edf smart meter issue

jigglebot

On 20th Sept edf arrived as arranged to fit a smart meter. Another end of the fitting and after putting new meters in we were advised there is a known gas connection issue and they'd let us know when it was sorted.  Over 2 months later I'm still chasing and still being told the smart meter team will be in touch when there is any news.
  In the meantime our has meter is blank and providing no readings and we're only getting bills for electric. Ive now asked for details as to who to complain to but has anyone else experienced this? 

DE_612183

Are you talking about the connection between your smart meters and the in home display?

or is tere an issue with the actual incoming gas supply?

Gerry1

Welcome to the forum.

You'll have to press buttons on your gas smart meter on the wall in order to read it.  Tell us the make and model and someone will be along to tell you what to do.  Then just send monthly readings in the usual way.

Ectophile

jigglebot said:

Ive now asked for details as to who to complain to but has anyone else experienced this? 

That information is on every bill.

Make a complaint
Please get in touch with our Customer Services team if
you have a complaint. Our energy specialists will do
everything they can to put things right as quickly as
possible. Go to edfenergy.com/complaint for our full
complaints procedure.
If your complaint isn't resolved after eight weeks, or
you've received a 'deadlock' letter, you can get in touch
with the Energy Ombudsman. The service is free and
independent, and any decision the Ombudsman makes is
binding on us – not you.
Call 0330 440 1624 (Monday to Friday 8am-8pm,
Saturday 9am-1pm); email
enquiry@energyombudsman.org;

jigglebot

Thanks everyone.  The buttons on the meter don't show any readings just ask for a pin number. And they say it's a connection issue to the meter itself. 

DE_612183

jigglebot said:

Thanks everyone.  The buttons on the meter don't show any readings just ask for a pin number. And they say it's a connection issue to the meter itself. 

Are you talking about the IN HOME DISPLAY or the Physical meter that is attached to the mains - they are two entirely different things.