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Eden Red Childcare Voucher Scheme

Hello good people!
Anyone in the same situation with Eden Red Childcare Vouchers please?
Anyone managed to get left over balance back through their ex employer after they left?
I got £407 left in my account but unfortunately can not use them any more.
My ex employer says they can not do anything as I no longer work for them??!?
Eden Red says that if anyone can do anything is the employer??!?
HELP!!!
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