Incorrect bills

victor2

Next to the meter readings on your Octopus statement it will say one of these:

Smart meter reading

Customer reading

Data collector reading

Estimated reading

They are self explanatory and, as has been said, don't assume a smart meter will actually be sending the readings in.

Back billing will not apply, but they should have been more helpful when you first contacted them querying your statements.

Dippygoose

RelievedSheff said:

You may think that the billing is unfair, but you have used that energy and you do need to pay for it.

I have no problem with paying what I used. My problem is that I’ve gone to them repeated times saying my bill is wrong. 

You’re not charging me enough. I want it corrected so you don’t come after being in future for unpaid Energy.

and they’ve come back to me and done exactly what I didn’t want to happen.

I agree I owe it but I think a customer complaint is in order.

Alnat1

In your situation I would have thought - Oh Octopus haven't charged me for gas this month, perhaps they've had a problem getting a reading. I would have gone to the meter, obtained a reading and put the figures in online, either app or webpage. This would have generated a bill and he problem would have been sorted.

The gas meter reading is picked up by the communications hub that sits on top of the electric smart meter. This can mean there's sometimes problems with the signal and the reading can't be accessed, especially if there's some distance or walls between the meters. Be aware of this and start giving Octopus a monthly gas reading if this is ongoing.

TheSpectator

Dippygoose said:

RelievedSheff said:

You may think that the billing is unfair, but you have used that energy and you do need to pay for it.

I have no problem with paying what I used. My problem is that I’ve gone to them repeated times saying my bill is wrong. 

You’re not charging me enough. I want it corrected so you don’t come after being in future for unpaid Energy.

and they’ve come back to me and done exactly what I didn’t want to happen.

I agree I owe it but I think a customer complaint is in order.

It was obvious that the meter wasn't reporting the gas so how did you expect them to produce an actual bill with you giving them actuals?

Customer complaint, really? 

It would have taken you 2 minutes to report the readings via the app.

victor2

Dippygoose said:

RelievedSheff said:

You may think that the billing is unfair, but you have used that energy and you do need to pay for it.

I have no problem with paying what I used. My problem is that I’ve gone to them repeated times saying my bill is wrong. 

You’re not charging me enough. I want it corrected so you don’t come after being in future for unpaid Energy.

and they’ve come back to me and done exactly what I didn’t want to happen.

I agree I owe it but I think a customer complaint is in order.

Didn't you figure out roughly what you owed them and kept it to one side,as you knew you weren't being billed for it?
It shouldn't be necessary, but does prepare you for the bill when it eventually comes. That's where a complaint might get you a little something.

Dippygoose

TheSpectator said:

Dippygoose said:

RelievedSheff said:

You may think that the billing is unfair, but you have used that energy and you do need to pay for it.

I have no problem with paying what I used. My problem is that I’ve gone to them repeated times saying my bill is wrong. 

You’re not charging me enough. I want it corrected so you don’t come after being in future for unpaid Energy.

and they’ve come back to me and done exactly what I didn’t want to happen.

I agree I owe it but I think a customer complaint is in order.

It was obvious that the meter wasn't reporting the gas so how did you expect them to produce an actual bill with you giving them actuals?

Customer complaint, really? 

It would have taken you 2 minutes to report the readings via the app.

Thank you I will take that in consideration.