Leased Car Failure - Advice

Matty007

I received my new leased car (Peugeot 3008) May 2024, on 19th October 2024 after 4900 miles it suddenly went into 'limp mode' and warning light came on saying 'engine fault-repair needed'. I wasn't initially concerned I had leased cars before and any issues were always quickly resolved, but it's been a bit of a nightmare. Through the leasing company I contacted the RAC that reported it was 'contaminated oil' and I needed to book it into a dealership. All the local dealerships couldn't see me until late November, so I had a new car in continuous 'limp mode' that initially I was advised not to drive. I contacted Peugeot, Arval the finance company and Nationwide the Leasing Company, they were of little help, although Arval have promised that they would compensate me pro rata for the 40 days I was unable to fully use the car.  I finally booked into a Peugeot dealership yesterday, they reported it just needed a service and I had to pay for it. I reminded them that the service schedule is every 12 months or 12000 miles and it is 6 months and 5000 miles, only to be told that the car was registered January 2024 so it is nearly due a service anyway, if someone could advise where the responsibity lies it would be most helpful, thank you.

400ixl

Even if it is due a service, what has caused the engine check light to come on after 5000 miles? Just doing a service is not treating the cause.

Is it a diesel and you are doing lots of very short journeys (both in distance and time) from cold and therefore the DPF regeneration are not completing and diesel is being dumped into the oil? If so you need to change your driving routine to include journeys that allow the regen to happen (typically 20+ minutes)

As for the service schedule, it is yearly from the date of registration, not the date you took ownership. So it is still not due until January.

Matty007

400ixl said:

Even if it is due a service, what has caused the engine check light to come on after 5000 miles? Just doing a service is not treating the cause.

Is it a diesel and you are doing lots of very short journeys (both in distance and time) from cold and therefore the DPF regeneration are not completing and diesel is being dumped into the oil? If so you need to change your driving routine to include journeys that allow the regen to happen (typically 20+ minutes)

As for the service schedule, it is yearly from the date of registration, not the date you took ownership. So it is still not due until January.

Thank you, I do a mix of journeys, my frustration is that if they state just having a service might resolve the issue, by all means do it but it is then primarily a repair not a service, a service that is not due and therefore shouldn't be my responsibility to pay for it.

400ixl

So it is a diesel?

Sounds like they need to be finding the cause and not just treating the symptom. If the problem is diesel in the oil and you are doing journeys that do not limit the regens from completing, then why aren't they? Blocked DPF, failing / out of tolerance sensor?

Matty007

400ixl said:

So it is a diesel?

Sounds like they need to be finding the cause and not just treating the symptom. If the problem is diesel in the oil and you are doing journeys that do not limit the regens from completing, then why aren't they? Blocked DPF, failing / out of tolerance sensor?

Yes it is diesel and yes I think they should too, I couldn't possibly comment on the technicalities.

daveyjp

I had a DPF diesel and my annual mileage reduced from 20,000 to about 6,000 with mostly short journeys.  Oil changes fell from 12,000 to about 5,000 because of oil dilution from injected diesel during regen process.

Stating 'a service isn't due' is incorrect and isn't just down to 12k or one year.  If the vehicle has oil monitoring and it is advising a service is due now due to oil dilution, it is due and driving around with diluted oil will cause damage.

Matty007

daveyjp said:

I had a DPF diesel and my annual mileage reduced from 20,000 to about 6,000 with mostly short journeys.  Oil changes fell from 12,000 to about 5,000 because of oil dilution from injected diesel during regen process.

Stating 'a service isn't due' is incorrect and isn't just down to 12k or one year.  If the vehicle has oil monitoring and it is advising a service is due now due to oil dilution, it is due and driving around with diluted oil will cause damage.

I think the point I am trying to make is with a new leased car I expect none fault mechanical issues to be covered by its warranty, if by driving short distances or not has consequences then so be it, that for me is something for Peugeot to deal with. I look at servicing a car as a preventative measure whereas interventions to solve a mechanical issue should be deemed a repair. If an intervention to solve an issue mirrors what might be done a service then fine, do it, but to then put the responsibilty back to me 5000 miles and 6 months into my lease even when I am 3 months before the registration service date seems a little unfair.

born_again

Matty007 said:

daveyjp said:

I had a DPF diesel and my annual mileage reduced from 20,000 to about 6,000 with mostly short journeys.  Oil changes fell from 12,000 to about 5,000 because of oil dilution from injected diesel during regen process.

Stating 'a service isn't due' is incorrect and isn't just down to 12k or one year.  If the vehicle has oil monitoring and it is advising a service is due now due to oil dilution, it is due and driving around with diluted oil will cause damage.

I think the point I am trying to make is with a new leased car I expect none fault mechanical issues to be covered by its warranty, if by driving short distances or not has consequences then so be it, that for me is something for Peugeot to deal with. I look at servicing a car as a preventative measure whereas interventions to solve a mechanical issue should be deemed a repair. If an intervention to solve an issue mirrors what might be done a service then fine, do it, but to then put the responsibilty back to me 5000 miles and 6 months into my lease even when I am 3 months before the registration service date seems a little unfair.

Have you read the warranty?
You will be surprised by issues that are not covered. They are not a cover all get out of jail free card. 👍

Matty007

born_again said:

Matty007 said:

daveyjp said:

I had a DPF diesel and my annual mileage reduced from 20,000 to about 6,000 with mostly short journeys.  Oil changes fell from 12,000 to about 5,000 because of oil dilution from injected diesel during regen process.

Stating 'a service isn't due' is incorrect and isn't just down to 12k or one year.  If the vehicle has oil monitoring and it is advising a service is due now due to oil dilution, it is due and driving around with diluted oil will cause damage.

I think the point I am trying to make is with a new leased car I expect none fault mechanical issues to be covered by its warranty, if by driving short distances or not has consequences then so be it, that for me is something for Peugeot to deal with. I look at servicing a car as a preventative measure whereas interventions to solve a mechanical issue should be deemed a repair. If an intervention to solve an issue mirrors what might be done a service then fine, do it, but to then put the responsibilty back to me 5000 miles and 6 months into my lease even when I am 3 months before the registration service date seems a little unfair.

Have you read the warranty?
You will be surprised by issues that are not covered. They are not a cover all get out of jail free card. 👍

I can't think of a non fault mechanical issue that isn't, can you ?