British Gas Homecare

Studley1970

Ok .. bear with me … just need to see what others think of my problem. 

I’m thinking of signing up to BGs Homecare Plan, one that covers repairs to my plumbing, heating and hot water ..

 Reading the T & C’s there is a 14 day period, where no claims can be made - fair enough. This is obviously to stop people signing up, and requesting repairs straight away. 

What if, I suddenly find that my existing hot water cylinder (for example) starts leaking 3 weeks sheet after I start the policy, and request a service call from BG. 

The plan in question, states that all parts & labour are included, subject to a £60 excess. 

Would a potential claim, such as this example, be covered ?

 Cheers

northernstar007

they will come out and do a service and if they see any problems they will advise 
im not renewing mine this year, works out over £200 for a repair if u have to call them out, ive went with an aproved worcester engineer for a service for £50

Studley1970

Ah, so they attend & carry out a service first do they ?

 My 11yr old boiler is fine, so they won’t find any problems there. 

I’m just concerned that my hot water cylinder ’might’ require replacing soon 😉 

Shedman

Well you're outside the 14 day period so on the face of it they should as you've meet the terms.  When you call to book the visit then you might possibly get questioned as to whether you were aware of it before the policy was taken out as there is a pre-existing fault exclusion clause under the General Exclusions section on page 31 (and your question indicates you have a known issue so that will be down to your conscience if you fess up to it or not), but if not challenged at that stage then unlikely the 'engineer' that comes out will query it or care. 

If you're lucky they'll forget to invoice the excess - they've failed to do it twice on my call outs