White company refusing to take back faulty Christmas tree

Ergates

screech_78 said:

Lights and bulbs are also usually classed as consumables and that will affect the durability of the tree as a whole since it’s pre-lit. 

My current Christmas tree cost £250 and I bought it in 2017, but it’s not pre-lit so this will be its 8th year and I expect to get many more years out of it. The same can’t be said for the lights I purchased for it in 2017. I’m sure I’m on my 3rd or 4th set now. 

It's generally not the bulbs in modern LED christmas lights that go, it's the transformers.  Unlike the christmas lightbulbs of old, the LEDs will last decades.  

GDB2222

Ergates said:

screech_78 said:

Lights and bulbs are also usually classed as consumables and that will affect the durability of the tree as a whole since it’s pre-lit. 

My current Christmas tree cost £250 and I bought it in 2017, but it’s not pre-lit so this will be its 8th year and I expect to get many more years out of it. The same can’t be said for the lights I purchased for it in 2017. I’m sure I’m on my 3rd or 4th set now. 

It's generally not the bulbs in modern LED christmas lights that go, it's the transformers.  Unlike the christmas lightbulbs of old, the LEDs will last decades.  

Absolutely. I suggested that the OP posted a photo of the transformer, as it might be easy to find a replacement.