TUI reschedule

MassivePraters

My daughter had a holiday booked with TUI for her and her 2 children.   They were going with her cousin and her family who could watch the baby whilst she spends time in the pool with her other child.

TUI have rescheduled the holiday and now both parties are going on different dates making it not viable.    What options does she have as TUI say she can't have a refund?   I know how these companies like to lie so they don't lose out on money.

Please help

swingaloo

Were your daughter and her cousin on different bookings? If they were both going to the same place on the same date I dont understand why one holiday is rescheduled but the other not. What is the reason given for the rescheduling?

elsien

A change in date would normally be a significant difference in the holiday and entitle them to a refund so I think you probably need to be a little bit clearer about what exactly has happened, with the relevant dates,  in order to get proper advice. 

la531983

elsien said:

A change in date would normally be a significant difference in the holiday and entitle them to a refund so I think you probably need to be a little bit clearer about what exactly has happened, with the relevant dates,  in order to get proper advice. 

I suspect what has happened is:

Party 1 have booked Holiday A
Party 2 have also booked Holiday A, separately.

Party 1 have, for some unspecified reason, had their dates moved, so they are now not there at the same time as Party 2, and Party 2 want a refund on that basis.

If that is what has happened, the simple answer would be Party 2 have no right to one, you should have booked together on the same booking. At this point you are relying on goodwill and nothing more.

Party 1 could get one though if the dates have moved, I suspect.

MassivePraters

@swingaloo I've no idea why only 1 of them has changed. Personally thought that if a flight is rescheduled then it would be for all

MassivePraters

@la531983. It seems that's exactly what's happened.  Thanks

Grumpy_chap

By how much have the dates been altered for the one party?

la531983

MassivePraters said:

@swingaloo I've no idea why only 1 of them has changed. Personally thought that if a flight is rescheduled then it would be for all

Changing a plane from, say, a Dreamliner to a narrow body would mean only a certain proportion of people would be bumped off it, not all. Thats just one scenario though.

TELLIT01

To clarify - were both parties originally travelling on the same flight, or travelling seperately but to the same hotel on the same dates?  From different aiports for example.

saajan_12

How much has the trip changed by - hours or days or weeks? Presumably if its just a flight issue then the change would be minor and so they would still overlap for the majority of actual days by the pool? Were they planning to also coordinate transport to/from airports? 

Also what was the difference in daughter and cousin's trips - eg different airports / dates / hotel / booking date, etc

la531983

TELLIT01 said:

To clarify - were both parties originally travelling on the same flight, or travelling seperately but to the same hotel on the same dates?  From different aiports for example.

The OP said my guess at events was accurate. So two parties, who had booked the same trip separately, one has had it moved and the other hasnt. The one that hasnt has no right to any refund, as far as TUI are concerned they are two totally seperate parties.

Maybe its different airports involved, however. But no clarity on that. Fact remains its two totally separate distinct bookings.