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Bensons for beds complete failures to a disabled customer- where can I go from here?
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it is obviously too late for this and I don't want to sound patronizing but just to say that in future you are much better paying with the card itself than via PayPal as you will have much better protection
Avoid Paypal if you can - pay with your credit card3 -
samantham06 said:voluted said:samantham06 said:Aylesbury_Duck said:I suggest you send Bensons a letter telling them you are rejecting everything, you expect them to collect it all in the next 14 days and you expect a full refund.
In the meantime, find a recommended alternative retailer, preferably a fairly local independent seller who relies upon recommendations for business instead of one of the overly-marketed retail barns, and get their proper advice and make sure they know of your particular requirements.
There's little point persevering with Bensons. They've proved incapable of sorting this out over a protracted period and even if they were to magically fix it next Tuesday, are you confident they'll deal with any future problems?Aylesbury_Duck said:I suggest you send Bensons a letter telling them you are rejecting everything, you expect them to collect it all in the next 14 days and you expect a full refund.
In the meantime, find a recommended alternative retailer, preferably a fairly local independent seller who relies upon recommendations for business instead of one of the overly-marketed retail barns, and get their proper advice and make sure they know of your particular requirements.
There's little point persevering with Bensons. They've proved incapable of sorting this out over a protracted period and even if they were to magically fix it next Tuesday, are you confident they'll deal with any future problems?
Informally I have done this over 2 weeks ago, I sent them multiple emails saying "Collect this by monday or I will leave it outside and still expect a full refund! Numerous times. They obviously have not collected it, I have made very clear throughout I can no longer store this for them as it is damaging my health and restricting my mobility.
would I still need to send what you have said? And what then, if they still do not collect it?
I am upset as I really needed this particular bed.
Raise a claim as Significantly Not as Described
In terms of the goods you have, you are an involuntary bailee.
You have an obligation to take reasonable care of the goods, you can't just leave them outside where they will almost certainly be ruined by the weather.
This gives information on what to do https://jebaring.co.uk/involuntary-bailee-what-to-do/
Essentially tell them they need to collect them at their own cost, otherwise they will be sold. You can then sell them at market value and give Bensons the money, minus any costs.
I would wait for the PayPal response before going down that route though, they'll almost certainly require the goods to be sent back.
This is so wrong, as it means another 2 weeks at least of me having my mobility restricted.
What is a reasonable 'Storage' amount to ask them for? For the almost 4 weeks they have failed to collect their goods? Or per week? As I have no doubt it will continue.
Alongside what is a reasonable compensation amount to ask for over all of this? Seeing as I desperately needed a bed for disability reasons and have had my health harmed during this all.
It is not about the money, it is about the principle and because they have seriously affected my life and wellbeing.
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samantham06 said:
On the day it arrived, 6 weeks after order, the drivers delivered half of it and half of another bed. They left the boxes all stacked on top of one another,
We have always purchased beds from Bensons and every time, they deliver the bed, unpack, assemble, take all the packaging away, take the old bed away.
As far as I am aware, that is the standard service offered by Bensons - the only extra charge being to take the old bed away.
How did the OP come to have a bed (and a rather more complicated model than a standard divan) delivered yet not assembled?
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Update on my post just above - I was intrigued and found that Bensons for Beds now offer both "assembly" and "recycling" as two separate optional extras when buying a bed - neither are included as standard it would seem.
I don't know whether this is a change, or it has always been so and we just never realised that the assembly was an extra.0 -
Grumpy_chap said:Update on my post just above - I was intrigued and found that Bensons for Beds now offer both "assembly" and "recycling" as two separate optional extras when buying a bed - neither are included as standard it would seem.
I don't know whether this is a change, or it has always been so and we just never realised that the assembly was an extra.1 -
km1500 said:it is obviously too late for this and I don't want to sound patronizing but just to say that in future you are much better paying with the card itself than via PayPal as you will have much better protection
Avoid Paypal if you can - pay with your credit card
Paypal have said if there is no "update" from Bensons by the 1/12/24 I will have a refund in full, the issue is- if their update is more false promises to collect and redeliver and this does not happen, then I am not sure paypal will refund, but I will stay be in the same situation.0 -
samantham06 said:Grumpy_chap said:Update on my post just above - I was intrigued and found that Bensons for Beds now offer both "assembly" and "recycling" as two separate optional extras when buying a bed - neither are included as standard it would seem.
I don't know whether this is a change, or it has always been so and we just never realised that the assembly was an extra.
i hope you get this sorted out. Having an adjustable bed is worth every penny for me. I get swollen ankles and it’s great to be able to raise your feet.One tip if you have a cat. Our cat (sadly gone now) used to sneak into the bed when the head was raised. She curled up and went to sleep. I had to check whether she was in the bed before I lowered it.1 -
Murphybear said:samantham06 said:Grumpy_chap said:Update on my post just above - I was intrigued and found that Bensons for Beds now offer both "assembly" and "recycling" as two separate optional extras when buying a bed - neither are included as standard it would seem.
I don't know whether this is a change, or it has always been so and we just never realised that the assembly was an extra.
i hope you get this sorted out. Having an adjustable bed is worth every penny for me. I get swollen ankles and it’s great to be able to raise your feet.One tip if you have a cat. Our cat (sadly gone now) used to sneak into the bed when the head was raised. She curled up and went to sleep. I had to check whether she was in the bed before I lowered it.0 -
My concern with a PayPal claim is that a SNAD claim requires items to be returned, which is not really feasible here. The best hope is that Bensons don’t make a proper response to the PayPal claim and you win by default. However that still,leaves the bed in your house, but at that point Bensons might be more amenable to collecting it as they have lost the money for it.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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samantham06 said:
Alongside what is a reasonable compensation amount to ask for over all of this? Seeing as I desperately needed a bed for disability reasons and have had my health harmed during this all.0
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