Not-so New Build issues

Lukeedwards88

Our new build home is nearly 5 years old now.

We have had a leaky garage for the last 4 years, water coming through the ceiling and down the walls 

it's been repaired probably 15 times, it's still leaking 

I'm waiting to hear back from the company as we reported the issue during the 2 year warranty period 

Has anyone had any issues which have lasted a few years? And any ideas on the legal side? It's getting to a point where it's ridiculous now. 

Nobbie1967

What are they doing when they ‘repair’ it? Sounds like they’re just doing a quick bodge each time when they really need to install some decent flashing.

Lukeedwards88

Nobbie1967 said:

What are they doing when they ‘repair’ it? Sounds like they’re just doing a quick bodge each time when they really need to install some decent flashing.

Where to start 

Had the brickwork out and cavity trays multiple times 

Had the tiles off and re felted a couple of times 

ThisIsWeird

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Lukeedwards88

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Will have to double check the policy but yes I think we do 

Lukeedwards88

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Lukeedwards88 said:

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Will have to double check the policy but yes I think we do 

Just checked and we don't on this current policy 

ThisIsWeird

Lukeedwards88 said:

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Lukeedwards88 said:

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Will have to double check the policy but yes I think we do 

Just checked and we don't on this current policy 

Did you have cover when the issue first started? A bit of a long shot, but supposedly the LP policy should act if the incident began during its time of cover.
Even if they won't 'act', they may still be happy to 'advise' what to do.

Lukeedwards88

ThisIsWeird said:

Lukeedwards88 said:

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Lukeedwards88 said:

ThisIsWeird said:

Do you have Legal Protection in your house insurance? If so, call them up for guidance.
It sounds as tho the folk they are sending out are incompetent, certainly not capable of tracing the cause. It's seemingly at the point where you should be able to engage a builder of your own, and sue the builder for the cost.
BUT, you need to do this correctly. So, LP?

Will have to double check the policy but yes I think we do 

Just checked and we don't on this current policy 

Did you have cover when the issue first started? A bit of a long shot, but supposedly the LP policy should act if the incident began during its time of cover.
Even if they won't 'act', they may still be happy to 'advise' what to do.

Will have to go back and check and see if it had LP 

Bigphil1474

Won't it have come with the 10 year NHBC cover? If the builder isn't sorting it, shouldn't you contact them. If no joy there, then your LP?