EDF energy - Fancy free electricity? SCAM!

JCP123

Not sure if anyone else has had this....

We'll give you a target to shift some of your electricity usage away from weekday peak hours (4pm-7pm1). When you hit your target, you’ll earn free electricity the following Sunday!

The more you shift, the more you earn — reduce your weekly peak usage by 40% and you could earn up to 16 hours of free electricity per week2.

So we signed up for this.

The end of the week got this text

Bonza, spent the sunday doing the washing, charging the phones etc

The on the Tuesday got the bottom text to say - you hadnt got it!

AFTER spending the Sunday using it.

Wrote to customer service who replied with thie very detailed and well thought out reply of....

Hi,

Sorry yes it wasn't.

Kind regards,

Monique

Like what!!  how can that be

and no actual apology or feeling of goodwill!

Spoonie_Turtle

Surely the Tuesday text is to say you didn't shift enough the previous week, so next Sunday you won't have free electricity?