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Cheap Energy Club Issue

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PremierAl
PremierAl Posts: 3 Newbie
Name Dropper First Post
in Energy
Completed my switch of suppliers over 6 months ago but no sign of the Cashback. Have tried emailing Cheap Energy Club a week ago but apart from a “Thanks for your message” response have had no reply. Does anyone know of an alternative way of contacting them?

Comments

  • MSE_James
    MSE_James Posts: 1,685 Community Admin
    1,000 Posts Fourth Anniversary Cashback Cashier Newshound!
    edited 22 November 2024 at 1:47PM
    Hi @PremierAl - I can see that my colleague replied to your original email a few days ago and again this morning.  Please could you check your spam folder in case the messages have gone there?
    Official MSE Forum Team member.
    Please report all problem posts to forumteam@moneysavingexpert.com
  • PremierAl
    PremierAl Posts: 3 Newbie
    Name Dropper First Post
    MSE_James said:
    Hi @PremierAl - I can see that my colleague replied to your original email a few days ago and again this morning.  Please could you check your spam folder in case the messages have gone there?
    I have checked my junk folder and there is nothing in there?
  • PremierAl
    PremierAl Posts: 3 Newbie
    Name Dropper First Post
    I’m getting emails okay from other senders. Could you give me the reply on this forum. Alternatively, are you able to reply by text, WhatsApp or phone on the mobile number I put at the bottom of my email?
  • alfapat
    alfapat Posts: 9 Forumite
    Sixth Anniversary First Post Combo Breaker
    Tried filling in the form for switching to e-on , but there is no OctopusCosy in the drop down list
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