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Contacting coop bank

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1spiral
1spiral Posts: 307 Forumite
100 Posts First Anniversary Name Dropper
in Budgeting & bank accounts
I'm trying to call Coop on 0345 721 2212 which is their published customer service number but for the past 1/2 hour I just get an engaged tone. Is this normal for coop? I'm used to being held in a queue if busy with most organisations, not getting an engaged tone.

Comments

  • TadleyBaggie
    TadleyBaggie Posts: 6,633 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Suspect they may have a technical issue with their telephone system.
  • WillPS
    WillPS Posts: 5,144 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper


    Another outage it seems.
  • 1spiral
    1spiral Posts: 307 Forumite
    100 Posts First Anniversary Name Dropper
    Thanks both. I thought it was strange to get an engaged tone. Never checked the status page because I'm not actually a customer yet, I wanted to check something before applying.
    Anyway, got through 10 mins ago so all is up and running OK now.
  • Nasqueron
    Nasqueron Posts: 10,688 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    1spiral said:
    Thanks both. I thought it was strange to get an engaged tone. Never checked the status page because I'm not actually a customer yet, I wanted to check something before applying.
    Anyway, got through 10 mins ago so all is up and running OK now.
    Status page for basically all financial institutions is freely available, always worth checking before ringing them or posting online

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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