G24 - Ticket while getting windscreen replaced at Autoglass Lewisham

Tilt2000

Hi there,

I'm looking for some advice. I booked into Autoglass Lewisham to get a crack in my windscreen replaced. They are based in the Homebase carpark.

The replacement took about 2.5 hours. I was issued a ticket by G24 for overstay in the carpark.

This seems outrageous given I was a customer and parked where I was told to by Autoglass. At no point did they say I would have to pay to park nor would I expect to as I was already paying to get windscreen fixed.

I appealed which G24 rejected in a reply without any mention of Autoglass. Autoglass say I "need to go through appeals process and it will be cancelled."

The original ticket is attached.

I want to take to IAS but for some reason it is not recongising the case.

Assuming I go to IAS and it gets rejected I would like to take this to court. I have no concerns over any costs that will incur and would love to argue this.

Any advice on how to proceed - especially in terms of lodging this with a court - would be much appreciated.

Thanks in advance




______________________________________________________________________________________

Thank you for your recent correspondence.

The terms and conditions of the car park are displayed in prominent locations throughout the car park.  Any vehicle found in contravention of these terms and conditions is subject to a Contractual Parking Charge Notice.  Vehicles entering and exiting the car park are monitored and details of their registration number and time of entry/exit are recorded.  Your vehicle was logged entering the car park on the 17 Oct 2024 at 12:58 and exiting 17 Oct 2024 at 15:41.  Photographic evidence of the breach of contractual term is provided on your Contractual Parking Charge Notice.

Your vehicle was not authorised to park on the date of the contravention. G24 provide a facility to supply an authorised list of vehicles. We can confirm your vehicle is not on the authorised list.

There are sufficient signs at the entrance to and in prominent locations throughout the car park displaying the terms and conditions. You are welcome to revisit the site to view the signage, we advise you to adhere to the terms and conditions of parking when you are visiting the site.

Our signage complies with the International Parking Community's Code of Practice.

The outstanding amount is £60.00 we look forward to your prompt payment within 14 days.

As your appeal has been rejected, any further correspondence may not receive a  response, the options below are still open to you.

You now have one of the following options available to you:

1. Pay the outstanding Parking Charge. Payment of your Contractual Parking Charge Notice can be made via the payment line: 0333 733 3000 or by sending a cheque or postal order to G24 Limited, PO Box 3320, Gerrards Cross, Buckinghamshire, SL9 8WT.

2. If you believe this decision is incorrect, you are entitled to appeal to The Independent Appeals Service The Independent Appeals Service provides an Alternative Dispute Resolution scheme for disputes of this type. As you have complied with our internal appeals procedure you may use, and we will engage with, the The Independent Appeals Service Standard Appeals Service providing you lodge an appeal to them within 28 days of your first rejection.

3. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you.

Appeals Team
G24 Ltd

Fruitcake

Do not bother with the IAS. You will be wasting your time, and you stand a 96% chance of losing.

Complain to the landowner and the CEO of Autoglass and your MP. The car was not parked, so make that point in your complaints. Other than a landowner cancellation, your best option is to wait for your day in court.

MajorDanby

Continue to complain! Email the store manager and CEO, say you will actively advise friends and relatives never to use auto glass again due to the parking surcharge you had to pay. Demand that they request the landowners to cancel the PCN (if applicable). You should be able to get this cancelled this with Plan A 

Mr.Generous

As Homebase have gone bust don't waste time appealing to the store manager, they probably have a few concerns that are taking priority at present.

Tilt2000

Thanks for the replies. How does the court action occur? Do I wait and get a summons? Can I expedite that? What sort of court case is it? 

Coupon-mad

But all that is covered in the NEWBIES thread and G24 aren't litigious.  You will NEVER get a summons.

Just escalate the complaint.

Car1980

G24 tickets lead to Trace debt collection letters and BW Legal letters in the end. They go as far as a final Letter of Claim but then they go away.