Missing payments from Quidco to Nationwide

spugh

I've recently realised that my Quidco withdrawals over the past 8 years or so have been paid into an incorrect account. My name and sort code were imput correctly but my account number had one digit wrong.
Nationwide had previously told me that no one has that account number and that the transactions were 'floating' in their system, that IT would have to investigate and they would get back to me.
I am now being told that Nationwide can't trace them and that Quidco have to prove payment, Quidco have told me they've paid and nothing has bounced back so Nationwide have the money. I'm stuck.in the middle! Any advice as to how I can move this forward please? Nearly £800 at stake 😭 Thank you!

marcia_

 You haven't noticed this in 8 years? 

born_again

spugh said:

I've recently realised that my Quidco withdrawals over the past 8 years or so have been paid into an incorrect account. My name and sort code were imput correctly but my account number had one digit wrong.
Nationwide had previously told me that no one has that account number and that the transactions were 'floating' in their system, that IT would have to investigate and they would get back to me.
I am now being told that Nationwide can't trace them and that Quidco have to prove payment, Quidco have told me they've paid and nothing has bounced back so Nationwide have the money. I'm stuck.in the middle! Any advice as to how I can move this forward please? Nearly £800 at stake 😭 Thank you!

So you need to get the transaction details from Quidco. Including transaction number. As Nationwide have requested.
As internal suspense accounts can have massive amounts of payments in, & without correct details, they will never be traced.
Having worked  these. They are a nightmare of credit & debits, as payments are moved. So unless you know the exact date & time & trans no. You will never find them.

TBH, I would doubt that Quidco would keep the details, so they would have to chase through their bank accounts for the details...

spugh

marcia_ said:

 You haven't noticed this in 8 years? 

I know, rediculous isn't it? I just presumed that all was ok and tickerty boo! 🤣😭

spugh

born_again said:

spugh said:

I've recently realised that my Quidco withdrawals over the past 8 years or so have been paid into an incorrect account. My name and sort code were imput correctly but my account number had one digit wrong.
Nationwide had previously told me that no one has that account number and that the transactions were 'floating' in their system, that IT would have to investigate and they would get back to me.
I am now being told that Nationwide can't trace them and that Quidco have to prove payment, Quidco have told me they've paid and nothing has bounced back so Nationwide have the money. I'm stuck.in the middle! Any advice as to how I can move this forward please? Nearly £800 at stake 😭 Thank you!

So you need to get the transaction details from Quidco. Including transaction number. As Nationwide have requested.
As internal suspense accounts can have massive amounts of payments in, & without correct details, they will never be traced.
Having worked  these. They are a nightmare of credit & debits, as payments are moved. So unless you know the exact date & time & trans no. You will never find them.

TBH, I would doubt that Quidco would keep the details, so they would have to chase through their bank accounts for the details...

I have the dates and amounts of the missing payments from Quidco. I'll need a transaction number as well?
In a previous conversation with Nationwide, they found a few of the missing payments 'floating' in their system and they took my details to pass on to the IT department to search for the others. I never heard back from them though and a year later, theres no record of my request and what was found and now there's nothing there's apparently no sign of any of the payments reaching Nationwide! Nationwide say they haven't received them, Quidco say they've sent them 🤷‍♂️